Shinohara

Hi @jrodgers2101 I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Vini2814 I'm sorry for the inconvenience. Could you please tell me if the issue is being experienced everytime you try to open the shop or if it works fine now? Looking forward to your reply, have a wonderful day !

Hi @amarendra I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @Salyctes I'm sorry for the inconvenience. Could you please try to access it again and let me know if it works? Our content scripter should have totally fixed the issue. Looking forward to your reply, have a wonderful day !

Hi @arifvladek I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @DanIsNotGinger I'm sorry for the inconvenience. Could you please post a screenshot the error you're getting while trying to interact with the NPC? Also, it seems like you have 15 Pokémon native of Johto caught and therefore you should be able to use it. Looking forward to your reply, have a wonderful day !

Hi @LePrinceAlbee I'm sorry for the inconvenience. I would like to inform you that your Rotom has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Salyctes I'm sorry for the inconvenience. It seems like there was a error on our end. However, the issue has been fixed and you should be able to access it now. Could you please try it? Looking forward to your reply, have a wonderful day !

Hi @PrabuKanth07 I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @PrabuKanth07 I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @FictionalLag I'm sorry for the inconvenience. Are you sure that you're doing the login in the correct account? Do note that GOLD is simply the old YELLOW and that RED & BLUE got merged into SILVER. If you are sure that you're doing the login on the correct server, would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @blueygreen I'm sorry for the inconvenience experienced. I would like to inform you that, after accurately checking your account, it seems like you might have experienced a bug that brought you to lose your Bike. However, we have refunded you of a new Geen Bicycle exactly like the one you had. It should be in your inventory. Could you please check that? Please, let me know if your issue has been solved and if you have any further questions. Have a wonderful day !

Hi @flyworld I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account flyworld and it seems like you have 280 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @karlosj07 I'm sorry for the inconvenience. I would like to inform you that your Ralts has been successfully deleveled by a member of the staff. Please, in the future remember to not create multiple post about that and use just our DELEVELING MEGATHREAD if you would like to request our help to delevel one of your Pokémon. As the issue has been solved, i will now proceed in locking the thread. If you have any more questions, please don't hesitate to ask. Have a wonderful day !

Hi @FallenShadow I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved as it might be really low priority due to the many important projects we currently have. Nevertheless, we will work on solving that as soon as possible. Once again thanks for your report and have a wonderful day !

Hi @Thimen1995 I'm sorry for the inconvenience. I would like to inform you that, unfortunately, a Headbutt guide doesn't exists yet as headbutt spawns have been updated recently. However, i would like to inform and assure you that the Headbutt Spawns will be soon added to our Reborn Bot on our OFFICIAL PRO DISCORD. Once this will be made, we will make an announce in order to inform all of our players about it. I'm sorry to disappoint you, but please be patient until we will release it. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @laklakyapma I'm sorry for the inconvenience. I would like to inform you that if you would like to teach Charm to your Pokémon you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the BOSS GUIDE To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. After you have unlocked the daycares, go into one of them and interact with the pre-evo tutor and switch page until you find Charm and teach it to your Whimsicott. Hope this can help, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi there! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @DeadlyEagle I'm sorry for the inconvenience. I would like to inform you that to access the Moon after you completed the story you have to talk to Prof. Birch in Littleroot Town. After that, head to Mossdeep City and access the space center, talk to the Old Man near the table at the 2nd Floor and pay the 15 000$ fee. Following this procedure you should be teleported on the Moon. I hope the information given provided some clarification. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @GeorgeCatchEm I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @devanathDR I'm sorry for the inconvenience. I would like to inform you that you are allowed to have only one account per email, as it is state in our RULES I'm sorry to disappoint you. However, as you are allowed to have a maximum of four owned accounts, if you didn't reach the limit yet then you are allowed to create a new account with a different email. I hope the information given provided some clarification. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !