Shinohara

Hi @BaddToog I'm sorry for the inconvenience. After checking your account it seems like you have correctly caught Heatran. Could you please confirm then if your issue has been solved or not? Also, in case you have not solved your issue, could you please try to explain in a more accurate and specific way what is the error you are experiencing? Looking forward to your reply, have a wonderful day!

Hi @edshow I'm sorry for the inconvenience. I would like to inform you that, as stated in the post you have made in the POKEMON STUCK MEGATHREAD, your Pokémon have been moved into your PC. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @skunk1 I'm sorry for the inconvenience. I would like to inform you that once you are in celadon, in order to start the quest you have to talk with the Officer (Sergeant Rick) and offer your help. After that, enter in the corner and talk to Greg that will bring you downstairs and then talk to him again to make him leave. From there, use the lift to go to B2F where you will meet Jackson and you will have to fight and defeat him, which will teleport you in a blocked room where you can get out only by interacting with the boxes. Once you have taken the boxes to get out from the room, make your way through the hideout and beat Giovanni, which will give you the card to save the Eevee that can be found in one of the following receptors: 2 in Giovanni's room, 1 on the other side of B4F and 2 more on B3F. For further and more detailed information about the Kanto's story you can check our official guide: COMPLETE KANTO WALKTHROUGH I hope the information given provided some clarification, please let me know if you have any further questions and if something is unclear. Have a wonderful day!

Hi @I3ohan I'm sorry to hear about your situation. I would like to inform you that there is not any bug related to the encounter of Pokémon with hidden abilities, but that you're just being unlucky. Unfortunately, as you well know, the chances to encounter a Pokémon having its hidden ability as ability is 5% and it can be raised to 25% with the black medallion. That means that you may encounter a Pokémon with its hidden ability as ability after 40 Pokémon or instead find 5 hidden abilities one in a row. I'm sorry about that, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Fuze I'm sorry for your inconvenience; I would like to inform you that, unfortunately, our controller feature isn't perfect. However, could you please try to disable the option "allow controller" and use a program like JoyToKey to map the controller, like this: Please, try that and let me know if it solves your issue. Looking forward to your reply, have a wonderful day!

Hi @Lakny I'm sorry for the inconvenience. I would like to inform you that Pupitar evolves into Tyranitar starting at level 55 and therefore you should be able to evolve it by levelling it up. Could you please try again to make it level up and tell me if you have been able to evolve it? Looking forward to your reply, have a wonderful day!

Hi @kuo12 I'm sorry for the inconvenience. After checking your account it seems like you have already obtained HM-Cut from the captain. Could you please confirm then that your issue has been solved? Looking forward to your reply, have a wonderful day!

Hi @S4mucaa3000 I'm sorry for the inconvenience. Could you please provide the screenshot of the version of .net framework you have? Looking forward to your reply, have a wonderful day!

Hi @S4mucaa3000 I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Kryis14 I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Sadness04 I would like to apologize for the delay and the inconvenience. Your issue should have been solved already. Could you please check that and confirm me that it has been totally solved? Looking forward to your reply, have a wonderful day!

Hi @Riffen I'm sorry for the inconvenience. I would like to apologize for the delay and the inconvenience. As it was announced on our discord, it was pretty clear that, due to the fact we had added new spawns, the Safari free was just for the hunting zone and not for the ev one. However, i agree that it really should've been announced and made it more clear that only the hunting zone was free. This may be seen as an error from our end and we will use this to improve in the future. Nevertheless, the event was just made as a way to compensate for all the crashed happened recently and not for any event that made players catch specific pokemon. However, as we have talked already in the in-game chat and you have been told about the EV training guard behind the desk, i will now close the thread as the issue has been solved already in-game and information have been provided above. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Ryokura I'm sorry for the inconvenience. I would like to inform you that the compensation of the 40 coins was made during the merge downtime. The merge happened the first days of April and that the coins were given around that period and not months later. As i stated above the coins were automatically given to all the existing account. However, we are not able to check if any bug or issue was experienced as an entire year has passed. Also, unfortunately, we have no way to track how coins gets spent and therefore to check if you may have used them somehow. Please, do note nota that giving you those coins now would be unfair for all the players, since if we would give those coins 1 year after the issue was experienced, it would be unprofessional and we should do the same with all the other players. I'm sorry to disappoint you, but i hope you can understand why we cannot fulfill your request. Nevertheless, if you would like to have a nice mount, you can do the Arcanine Mount Quest which can give you a free Arcanine Mount. You can find everything about the quest here: ARCANINE QUEST As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @SpikeHellsing I'm sorry for the inconvenience. It is possible that you may need to change password, therefore could you please try to change it? Please go ahead and change it from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) You might need to try it couple of times in order to make it works. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Viviotic I'm sorry for the inconvenience. Please do note that Rotom learns Volt Switch through TM and not through tutor. Therefore, in order for your pokemon to learn Volt Switch, you'll have to buy the TM from the Mauville City Game Corner for 2500 pokedollars. Please, let me know if you have been able to solve the issue in this way and if you will have any further questions. Have a wonderful day!

Hi @darkvitorbu I'm sorry for the inconvenience. It seems like you just lent your level 100 Dragonite to a player called LaMueerte. The Pokémon will come back once the lending will be finished. As the lending was made the same day you made the thread, does it mean that you have found it and therefore your issue is solved? Looking forward to your reply, have a wonderful day !

Hi @Voldis4 Thank you for contacting us about your concern. I will try to reply to all your questions as best as i can. Unfortunately, there is no Estimated Time of Arrival (ETA) for new content or regions. Once said features are meant to be added to the game, it will be announced properly with the time that the new content will take to arrive on the Announcements subforum and on our OFFICIAL PRO Discord. Please be patient with us and keep in mind that the team is working as much as possible to provide new content and features for the community. Unfortunately, as Gen7 Pokémon are not yet released to players, it is not possible to evolve any Pokémon to their alola's form. However, we plan to release gen 7 pokemon, even if there is not any estimated time of arrival. Once we will release them, we will make an announcement on our OFFICIAL PRO Discord. As Pokémon Revolution Online is a game in continuous update, we keep working day by day on new features, updates, contents to release in order to make our player enjoy the game and make them happy. Unfortunately, i cannot disclose all the project we are currently working on but i can tell you some of what has been already made public and that will be released in the future, but without any estimated time. PVP Rework from scratch, that means a total rework of it that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. Add stuff to Phyton API, which is the language used to script npc, boss, quests and anything game related. Release of the MEGAs Release of Gen7 Pokémon Of course there will be much and much more, but we cannot disclose anything. As always, everything will be announced on our OFFICIAL PRO Discord once they will be released. Could you explain if, by this question, do you mean what were the expectations be for individuals when they first became staff? Being a staff member can be challenging at times. But at the end of the day, helping the community and watch people being happy and enjoying the game really make us feel really happy. Players have a lot of ways to help. Even enjoying the game is a form of help. However, sharing feedback about updates, suggesting changes/updates that can improve the game and the quality of life of that is really important and help us to understand what the community wants and like. Also, there are various way you can contribuite, like making guides, videos, pvp video, etc. For further questions about how a player can contribute you may check this thread: CONTRIBUTOR ROLE The main priority of the staff right now is, and will always be, contribute to the development and improvement of Pokémon Revolution Online in order to make the players happy and make them enjoy the game. As you well know, the staff team is like a big family divided into many roles and each roles contribute in their own way. From the creation of new contents, to the moderation, to creation of events, etc. Everyone has their own way to contribute and everyone team work with each other in order to achieve the common goal which is, as said above, to contribute to the development and improvement of Pokémon Revolution Online. About a specific thing, i don't really think that there is only a single thing we are giving priority. Each team has their project and, as said above, we cannot disclose anything, but there are things we already made public like megas, gen7, pvp rework, phyton api update, etc. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Asdepic I'm sorry for the inconvenience. The servers were down due to a technical issue. However, they are now back online and you should be able to log normally. Could you please try that? Looking forward to your reply, have a wonderful day!

Hi @muclera I'm sorry for the inconvenience. I would like to inform you that the required to meet in order to be able to access Love Island are the following: Catch 120 Pokémons native from Kanto (from range #1-#151) Get 38 evolved data After checking your account, it seems like you have only 97 Pokémon caught of Kanto. You can check it by yourself by talking with Professor Oak in Pallet. I hope the information give provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi [uSER=2360496]@Thor10[/uSER] I'm sorry for the inconvenience and the delay. I'm sorry to inform you that there is no way to obtain Darkrai in this moment, as Darkrai was an exclusive for the PRO Halloween 2017. Unfortunately, there is not an estimated time, and we cannot guarantee either, as for when Darkrai will be made available to players again. Nevertheless, if Darkrai will ever be made available to players again, we will announce it on our OFFICIAL PRO DISCORD, where we announce all our new features, updates and announcement related to Pokémon Revolution Online, therefore you can stay tuned there. Let me know if you have any further questions and i'll be more than happy to clear any doubts and assist you. Have a wonderful day !

Hi @dotarice I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, please be patient in the while and take note that we will update you through a post in this thread once the issue will be solved. In the while, could you please ask him which is the last NPC he interacted with? Have a wonderful day!

Hi @PokeSnor I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, please be patient in the while and take note that we will update you through a post in this thread once the issue will be solved. Have a wonderful day!

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @flamingohunter I'm sorry for the inconvenience. It is possible that you may need to change password as the one you have chosen may have some not allowed character, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !