Yellow

Hi @RafArnaldi No problem at all - this thread has been locked for you! Best of luck with the sale!

Hi @sakasi I have moved your post from the Shiny & Special forum to the Want To Buy forum, as per the Trade Rules: Good luck finding your Shiny Chatot!

Hi @AsuraCrying00 Please do not bump your post more than once every 24hrs - this is mentioned in the Trade Rules: Continuing to do so will result in a formal forum warning being applied to your account.

I've noticed a couple recurring questions with no answer regarding ban processes. I'm sure Keita will also reply later, and to the other questions also, but as a GM who has left relatively recently, I'd like to shed some light on these ones. Hi @Ishan2020 There are typically 3 "kinds" of ban reason - Attempted, Successful and Investigation. Attempted and Successful ban reasons have enough supporting evidence for Moderation to make a call without any dependency on further investigation from the player. The Investigation ban reason is usually given for 1 of 2 reasons (or both in some cases): 1. To remove an immediate threat from the account/game. A TMOD example of this is if an account is suspected to have been hacked, it will be banned immediately for investigation and to create a line of contact with account owner (if they weren't already aware of the risk) to ensure they reset the password before continuing to play. This also protects the account from any more damage, if there was any, and the risk of irreversible damage. 2. Not all evidence/details can be found without speaking to the player directly. This means the investigation/evidence at the time of banning is not complete. In some cases, you will need to speak to the player directly to confirm aspects of the story. This is especially common in Rank Boosting and Scams, so I'll give examples of those. To give a couple examples in relation to Rank Boosting - if an account is shared and it is unclear if the infraction was made by the account owner or another player whilst using the account, or multiple players play from the same internet connection, etc. This may also happen in Boosting where a player chooses to accept a battle from a player on the same IP (not against the rules but recommended against because it will be investigated), a guildie, or seems to be boosting/boosted by a specific player - given the data Staff use to investigate, it is very hard to concretely determine the intent of these matchups, and often has to be clarified verbally with all involved players. An example of where this would happen in a Scam case, quite often players don't agree all aspects of the trade agreement upfront (this is why there was new trade rules added, and existing trade rules were given extra details). An extremely common example is when the duration of a lend hasn't been specified, from the reported evidence, it's clear that both players understand that it is a lend, but maybe the lendee has now had it for 2 weeks and the lender feels that is excessive and they want it back. The lendee will be banned for investigation, to determine whether they were just keeping the Pokemon for an extended amount of time, were too busy to return it, just plainly forgot etc, or if their intention was to steal and keep the Pokemon for good - this would not be possible without a line of communication to the player. --- Hi @8294ayush For your questions 1 and 2 - firstly, I apologise if you have ever felt that your appeal process has taken longer than necessary, especially if it was as excessive as 25 days. There are a lot of reasons for this, but there are 3 big ones that I will share with you. The first being that the ban issued was an Investigation ban - more detail on this is in my response to Ishan2020 above - but in short, if there is adequate evidence to suggest an immediate risk to an account or the game, the bulk of the investigation will take place after the ban, since in a high risk case the priority is to reduce the amount of damage and to prevent as much irreversible damage as possible. Depending on the case, the amount of time this takes varies - I have personally worked on Account Hack or RMT cases that have taken over a week (where a huge number of accounts were involved), meaning that all of my other work backs up too in the meantime. Which leads me onto the second reason: that there is something higher priority going on, again, this happens in cases where there is an immediate risk or threat to an account or the game. Staff workloads aren't publicly available for the community to see, but to put it clearly, if I am made aware that there is a mass account hack happening, I will drop everything I am working on to remove any immediate risks, then I will pick up my normal workload again after. Quite simply, sometimes there is just something more important and demands the time and attention, and I wish there was enough time or number of hands to prevent it having a huge knock on effect, which leads me onto my third reason: is that sometimes there just isn't enough hours in the day, or enough staff members to do the job. Prior to Jhizen joining the team, and Qeight returning, for a good deal of time the GM team consisted of just me and Senrosia. I'm sure you may roll your eyes when you read this, but this reason is given often because it's true: all staff members volunteer, they're not paid, staff do this outside of real life commitments, and real life will come first. Despite knowingly signing up for this work, the amount can be too much for the size of the Moderation team. I'll use myself as an example here to explain more clearly. Outside of PRO, I work a full-time job. There are some days I would only have had 1-2 hours available to spend on PRO, so I would spend this time doing the higher priority things first, which means that the number of cases I had but also the amount of time since I had last dealt with a particular case both increase, at one point I had 120+ active (by active I mean current and waiting on reply) cases - even if I had given each 10 minutes a day (which often isn't enough), that was a minimum of 20 hours worth of work, and it's not like once you've spent those 10 minutes that it's done for good and off your plate, the player replies, you investigate their reply, etc, it's a cycle until the case is closed, and if I only have 1-2 hours each day from Monday-Friday, that's an impossible workload to manage that is fair to everyone, and that's just appeals alone. Now I understand this is an extreme example, coming from a former GM who at the time was part of a team of two people - but the reality I want to share is that if the staff member has the time, they will give you the time, if they don't, they won't have it to give. The only real fix for these problems is to have more staff members, but this is not as easy as it sounds. You must find people who are skilled, willing and are doing it for the right reasons. The right reasons are important because being staff is stressful, and if you aren't motivated by the right things, you won't last more than a couple months. The number of good applications that fit this criteria is low. You must then train these individuals, and during this period this is often where Staff will find that maybe the Apprentice isn't suitable, or maybe the Apprentice decides that this isn't actually for them. It is a known problem, however I would like to point out that the number of appeals that go more than a couple days without response are low, and it's usually GM/Admin cases that take the longest since those groups also have the most diverse roles with the most work to do, but are also the smallest teams because of the criteria to be promoted into one of these roles. I understand the frustration, but for the times response rates are an issue, there isn't a simple or quick fix. For question 3, again I apologise if you feel that this has happened to you. If you feel that a member of Moderation is being rude or unfair to you in your appeal, you can make a Complaint, where a Team Lead or Admin will review the behaviour of the mod and act accordingly. There is a line between being firm in order to find out the facts in a clear and concise way, and being rude. You absolutely shouldn't have to put up with the latter, even if you have broken the rules. I hope that this helps both of you and others with the same questions, but if it is unclear, or you have further questions you are more than welcome to ask. Edit: @ShadowDanny - I have just seen you have mentioned a couple of the points I have addressed above. I hope that this also helps you too, same goes for you if you have any questions you want to ask.

Hi @darkbrey777 Thank you for logging out, you may log back in now. Your Ponyta UID: 39479079 has been restored - please can you check your PC box and reply to confirm you have received it?

Hi @25xronwnhli8ios Please take care in the future to avoid creating multiple duplicate threads - I have deleted the duplicate thread for you already. Good luck with your auction!

Hi @Alili My apologies for the inconvenience. 1x Mysterious Ticket has been added to your inventory on Silver. Please can you check and reply to let us know you have received it correctly?

Hi @Marksman1303 No worries! Thank you for responding. I'll lock this thread as there is no further action to take. Stay safe and take care!

Hi @Marksman1303 1x Mysterious Ticket has been added to your inventory. You may log back in now. Please can you reply to confirm that you have received it correctly?

Hi @CitizenPete Thank you again for reporting this, and for your cooperation in-game. 1x Diancite has been removed from your inventory, you may go ahead and log back in now. I will leave this thread open for a response from a CS regarding the bug itself! Please stay safe and take care.

Locked as handled ingame.

Hi @YB1euuh You have been teleported back to your nearest PC - please log in and reply to let me know if your issue has been resolved, or if you need further help. In future, please do not approach staff members privately for this support. Using General Support (as you have with this thread) will ensure that your issue is made aware to more members of staff, and we will be better able to help you, and faster too.

Welcome back to PRO! Always nice to see someone revisit the game after a break - if you need any help, we're always available on the forums, but feel free to join the Discord too!

Hi @Electrocute4u Congratulations on the Contributor role! The guide you created was of a really high standard and absolutely deserving of the title. Looking forward to see more of your work in the future!

Hi @Acrimesoup Thank you for sharing the game and your thoughts on it - this was a really great video to watch, it showcased the game really well and was really entertaining, I laughed a few times, and especially as a Staff Member it was really nice to hear your feedback.

Hi @Maui A final update, I have spoken with Eaty. As it is not possible to verify the loss of the item on our side, and there is no evidence to confirm from your side, we cannot refund your Choice Specs to you. I understand that this outcome is likely disappointing and frustrating for you, I can only apologise that it is not possible to do more. I will lock this thread as there is no further action that we can take, however, if for any reason you would like to understand more about this outcome from an Administrator, you are welcome to make a Complaint. Please stay safe and take care.

Hi @Maui A quick update to let you know where this is at - we are waiting for a response from a Developer to find out if it will be possible to restore your Choice Specs for you. Either myself or Epithet will reply to let you know the outcome once we have a response. My apologies for the delay in the meantime - you are welcome to bump this thread once every 24hrs if you would like to be updated more frequently, even if the response is that we are still waiting.

Hi @Enjoylife Welcome back and good luck with your fresh start. Please use it well. Stay safe and take care.

Hi @Duglaszh Please read the Trade Rules and Auction Guidelines carefully. You have not properly specified an end or start point on this auction. Please update your thread accordingly as soon as possible, failure to do so will result in further action being taken. Edit: This post was made at the same time as the insta made by @Flap. Please organise the trade with Flap at your earliest convenience, and be aware of following proper auction format and rules for future auctions.

Hi @Bugzagame I have checked and verified your complaint, a Mysterious Ticket has been added to your inventory for you. My apologies for the inconvenience. This thread will be locked as resolved. Should you need help with anything else, let us know, Stay safe and take care!

Hi @Ayanokoujy Your auction ended - with Voidwarrior's bid of 8M winning the auction. Please organise the trade with @Voidwarrior at your earliest convenience and upload evidence of the trade to close your auction.

Hi @Ayanokoujy Since this is your first time, I have helped you out - we don't usually do this, so please before making your next auction ensure that you have read and understood the trade and auction rules carefully. If you have questions before you start you are more than welcome to ask a member of staff to help clarify these for you, but you may always come back to what I have done here as an example. To clarify, this is what I have done: Updated the end time of the auction to 4:29AM BST (GMT-3). This auction was stated to last 24hrs, and this was valid on your first post which was posted at 7:29AM GMT+0 (4:29AM Brasilia Standard Time). This must be honoured and therefore the auction end time has been changed to reflect that. Updated your initial post with the correct auction format. Merged your two threads and deleted any unnecessary posts to help make things clearer for your potential buyers. Updated your post regarding Ailakien's bid with the proof of bid. Moved this thread to the Cross Server auction - you had one post in Silver, and one in Cross Server, but the auction actually began on Gold - so it was totally in the wrong place, but since you have offered it as a Cross Server auction this must be honoured. For any further bids you receive ingame, please post evidence of these bids on this thread and update the Current Bid amount and bidder in your initial post to reflect the current status of the auction accurately. I will check in again closer to the end time of the auction to ensure that it all comes to a smooth close. On this occasion, no ban or punishment will be applied to your account, I can understand this can be tricky for first timers, but please ensure that no future mistakes are made, these will result in action being taken as this has been quite thoroughly explained and you have had a great deal of help to get you set on the right track. Again, to repeat myself, if you are not sure, you are welcome to ask first.

Hi @Ayanokoujy As per the Trade Rules and Auction Guidelines, your auction must show proof of bids (if received in-game, you must upload the screenshots of the bids to the forums) and must follow proper format, you are missing both a specified start and end time. Please also show evidence of your start time if this was started by first bid or by other means, to show what your end time is based on. Please update your thread accordingly, failure to do so will mean that your auction is not valid, will be null and avoid, and a trade ban will be applied to your account.

Hi @Godofsneks This thread has been locked as requested. If you would like to make a complaint in future, you are welcome to do so in the Complaint Area. Stay safe and take care.

Hi @B4vett The password that is required is the one used to unlock your user account. Is this the password you are entering? Also - be aware that whilst you type your password, you will not see yourself typing, it will look like nothing is happening until your password is entered. Have faith and type your password anyway, and then press enter.