Epithet

It's been great so far, thanks for asking. I trust yours was/is as well. I will now lock this thread.

Hello @Bash. Apologies for the delay. The issue is known and has been forwarded to the responsible parties. Thank you once again for reporting. If you have further questions, please let me know.

Hello @Bash. Apologies for the late reply. First off, thank you for reporting. However, the links you've posted don't seem to work. For NPC dialog issues, please make a post in this thread. Post a functioning link or just a regular image there and the appropriate parties will handle it. If you have another issue or a question, please let me know.

Hello @ICronicz. Apologies for the late reply. Unfortunately, we cannot reset your boss cooldown. While the proxy server change helped alleviate the server issues, there are still connection problems. As such, we still do not recommend fighting bosses, doing PvP, or doing anything that could be lost to a proxy server crash. Have a nice day.

Hello @Pearl. Apologies for the late reply. Unfortunately, we will have to deny your request. While the proxy server change helped alleviate the server issues, there are still connection problems. As such, we still do not recommend fighting bosses, doing PvP, or anything that could be lost to a proxy server crash. Have a nice day.

Hello @Tronn001. Apologies for the delay. Your boss cooldown has been reset.

This is the first time I've personally heard of this kind of issue. If there are more reports regarding this, we will look into it.

Hello @Gu1nevere. Apologies for the delay. Unfortunately, we will not be refunding your Reroll Ticket. To further explain the issue: the reason it appears that way is because the previous system would save the accepted IVs twice. So, once you used the reroll, after the implementation of the new system, the two saved rerolls were displayed. It is not a bug, just the way the old system worked.

Hello @skunk1. I regret to inform you that NPCs cannot assist with trade evolutions. You will have to trade with another player or a Staff member. You can request assistance with a trade evolution here, or make a request in #request-chat in the official PRO Discord server.

Hello @Hisoka007. Apologies for the late reply. We have tested this multiple times and could not find anything wrong with it. Our conclusion is that it is just really bad luck. Though it may be hard to believe, we found nothing wrong with these moves.

Hello @Gu1nevere. We have tested this multiple times and could not manage to recreate it. So our conclusion is that you rolled the same IVs as before. It is an extremely low chance, but it can happen. If you have more questions or information regarding this, please let me know.

Glad to see your issue resolved. I will now lock this thread. If you have another issue, don't hesitate to make another thread.

Hello @PookeBR. Apologies for the inconvenience. Thank you for reporting. We have identified the problem and hopefully there will be a fix for it soon. Have a nice day.

Hello @shykitch. Apologies for the late reply. Concerning your friend, could it be that they began the Pinkan Island quest? The Ranger at the entrance of the forest will take away all the Pokéballs. Once the quest has been completed, the Ranger will return the Pokéballs. Regarding your EXP Boost Potion, could you tell me when you purchased it?

You've already made a thread and have been answered in it, as you can see. You can bump your thread every 24 hours. Locked.

Hello @Tronn001. Apologies for the delay. Could you tell me on which account you fought the boss? Furthermore, if you can provide sufficient evidence that there was a crash during the time you specified, it would help this go faster. A screenshot of other users having the same issue in the official PRO Discord server would be enough.

Hello @Mauribro. Apologies for the delay. We could not find any evidence that confirmed there was a proxy server crash at that time. So we will have to deny your request. However, if you can provide sufficient evidence that there was a crash during the time you specified, it can be looked into again. A screenshot of other users having the same issue in the official PRO Discord server would be enough.

Hello @thuddz. My apologies for the delay. Your cooldown for Suicune Guardian has been reset.

Hello @StevenBelievin. My apologies for the delay. Your cooldown for Lorelei has been reset.

Hello @Moo19191. My apologies for the delay. All three of your bosses' cooldowns have been reset.

Hello @Ruke25. Apologies for the late reply. Can you try lowering the resolution of your device?

The Red and Blue servers combined to make the Silver server. So the data that was in your Blue account was moved over to Silver. If you wish to continue on Gold, you can transfer servers. You are given a free transfer every 30 days, each subsequent transfer within the 30 day cooldown will cost 100 coins. If you have more questions, please let me know.

Hello @Xarzith. Apologies for the late reply. Could you tell me what you see when you login to the Silver server? If you cannot login, try resetting your password. Make sure it only contains letters and numbers, as special characters can prevent you from logging in.

For clarity: were you trying to evolve your Magmar using the NPC trade in Celadon City?

Hello @Mibiez17. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly warning players to not fight bosses while the server is having issues.