Epithet

Hello @mariorguezzand @hieuabb1234. My apologies for the inconvenience. The servers are currently unstable due to a problem with our server providers. It is not something that we control. However, the developers are looking for a new proxy server in order to make the servers more stable. In the meantime, we ask for your patience. Furthermore, we do not recommend to do any PvP, Bosses, or anything important that could be lost to a proxy server crash.

Hello @Brutalace. Apologies for the late reply. To respawn your Genesect for another attempt at catching it, you will need to defeat Nikola. There is no other way. We cannot reset this for you. This is because there was an announcement stating that you should not do anything important while the server is having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @Nadhimsvr. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not do bosses while the server is having problems.

Hello @Rccrusher. Apologies for the late reply. Unfortunately, we cannot refund your losses. This is because there was an announcement explicitly stating to not do anything important while the servers are having issues.

Hello @Hekkks. Unfortunately, de-evolution is something that is not within our power to do. Have a nice day.

Again, we cannot reset your Battle Tower progress or cooldown. It is a very unfortunate situation, but we cannot assist you further. Please try to understand.

Hello @SHOPUK. Apologies for the late reply. We completely understand your frustrations regarding the crashes. However, it is not an issue on our part, but rather, on our server provider's part. As for the bosses, we are resetting boss cooldowns for players that were disconnected during a proxy server crash and then could not rechallenge the boss. This is only if sufficient evidence is shown.

Hello @CoggTV. Account resets are still not a service we provide on request. It is only done in certain circumstances and when all other options have already been exhausted. Hopefully this helps you. If you have further questions or another issue, please let me know.

Resolved in-game. Locked.

Hello @Tronn001. Apologies for the late reply. Could you tell me an approximate time of when the proxy crashes happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @Nintendoboy96. Apologies for the inconvenience. To begin with, are you sure this is the account you are talking about? It has no progress on the Blue server. But rather, it has progress on the Red server.

Hello @Moo19191. Apologies for the late reply. Could you tell me an approximate time of when the proxy crashes happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @CosaNostra. Apologies for the late reply. I consulted with our Content Scripters and unfortunately, there is no way to reset the win streak. Furthermore, we cannot restore your cooldown. Doing so would allow you to earn extra rewards that other users would not be able to. It is an extremely unfortunate situation to be in, but please try to understand.

Glad to see your issue was resolved. I will now lock this thread. If you have further questions or another issue, don't hesitate to make another thread.

Hello @WilliWu. Apologies for the late reply. Unfortunately, we cannot reset your Battle Tower progress or cooldown. This is because you receive rewards as you do it, and resetting the cooldown will effectively give you extra rewards. We recommend not to do anything with a cooldown or PvP while the server providers are fixing their issues. Hopefully you can understand.

Hello @Mauribro. Apologies for the inconvenience. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @riphh. Apologies for the inconvenience. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @StevenBelievin. Apologies for the late reply. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @ArdikXL. Apologies for the inconvenience. Have you perhaps started the Heatran quest? The NPC named Buck will take away all your Rare Candy and Master Ball(s) at the start of the quest. After you've defeated the level 99 Heatran, you can reclaim them from Buck by speaking to him. Regarding the amount not being reduced, it could simply be a side-effect of the server's current problems. I consulted with one of our Testers and here is what they had to say:

Hello @prabin. My apologies for the inconvenience. Regarding the crashes, here is a quote from one of our developers: As you can see, it is not a problem with our servers, it is a problem with our server providers. Our developers work tirelessly to improve the server code and make them more stable. Before the issues with our server providers, Gold was online for 15 straight days and Silver was online for 8. But this issue is out of our control. Concerning the Suspicious Bot: I consulted with our Content Scripters, and unfortunately, there is no way to reset it. While we wait for our server providers stabilize, we ask for your patience and understanding.

Yes, it should work. If it does not, please let me know.

Hello @CitizenPete. My apologies for the extreme delay. The cause of the issue is still being investigated and there is no permanent solution for it yet. However, the issue seems to happen only with Keldeo-Resolute. So, reverting your Keldeo to its base form should allow you to continue leveling it. Simply removing the move Secret Sword will revert it to its original form. Hopefully this temporary solution helps you, as we try to find a permanent one.

Hello @DarkManu. Apologies for the inconvenience. Could you try lowering your Eevee's happiness and leveling it up once more? If it still does not work, could you try the same thing in Shoal Cave? If neither of those work, please let me know.