Epithet

Hello @Regufe. Apologies for the inconvenience. As we have announced, the servers are currently experiencing connection issues. The Developers are working tirelessly on a fix, but it is not a simple issue and takes time. There is currently no solution, the steps you tried are the best options we can give. You may need to click the login button several times. While the issue is being fixed, we ask for your patience and understanding,

Hello @BriorianFanboy. Apologies for the inconvenience. Unfortunately, there is no way for us to assist you. Since you did not catch it, we cannot do any sort of restoration; it is out of our control. This is in incredibly unfortunate situation to be in, but please try to understand.

Hello @dangarangs. Apologies for the inconvenience. The issue has been forwarded to the responsible parties and we are awaiting a fix. I will update you when the issue has been fixed. In the meantime, we ask for your patience and understanding.

Hello @Ct7y. Apologies for the late reply. Can you show the Venusaur you are using?

Hello @kabolt. Apologies for the late reply. Thank you for reporting this and making us aware. It has been forwarded to the responsible parties.

Glad to hear your issue being resolved. I will now lock this thread. If you have further questions or another issue, don't hesitate to make another post.

Hello @BIN0D. To begin with, thank you for taking time to file this report. We are already aware of this bug and it has been forwarded to the responsible parties.

Hello @MasterZak. Apologies for the inconvenience. The servers are currently experiencing connection issues. You may need to click the login button several times before being able to login in. Alternatively, you can try to use a VPN (This is a free one among multiple options) or try to connect directly by pressing the F2 key to open the console and write : "Connect 92.119.158.4 800" (92.119.158.4 801 for Gold) and then press the enter key. Keep an eye on the announcements channel in the official PRO Discord server for server status updates.

Hello @Avenador. Apologies for the inconvenience. The servers are currently experiencing connection issues. You may need to click the login button several times before being able to login in. Alternatively, you can try to use a VPN (This is a free one among multiple options) or try to connect directly by pressing the F2 key to open the console and write : "Connect 92.119.158.4 800" (92.119.158.4 801 for Gold) and then press the enter key. Keep an eye on the announcements channel in the official PRO Discord server for server status updates.

Hello @Sigaratus. I apologize; I seem to have forgotten a word. You need to write Connect before the IP, so it would be Connect 92.119.158.4 800" (92.119.158.4 801 for Gold). Sorry once again about the blunder.

Hello @Alcd. Apologies for the late reply. Unfortunately, we cannot assist you. Not only did you not catch it, but, as announced in the official PRO Discord server, the servers are experiencing connection issues and we do not recommend doing anything that could be lost to a crash. Though this may not be the answer you were hoping for, there is no way for us to assist you. Please try to understand.

Hello @Ghostx91. Apologies for the late reply. The servers are currently experiencing connection issues. You may need to click the login button several times before being able to login in. Alternatively, you can try to use a VPN (This is a free one among multiple options) or try to connect directly by pressing the F2 key to open the console and write : " Connect 92.119.158.4 800" (92.119.158.4 801 for Gold) and then press the enter key. Keep an eye on the announcements channel in the official PRO Discord server for server status updates.

Hello @RebornHoori. Apologies for the late reply. The servers are currently experiencing connection issues. You may need to click the login button several times before being able to login in. Alternatively, you can try to use a VPN (This is a free one among multiple options) or try to connect directly by pressing the F2 key to open the console and write : "92.119.158.4 800" (92.119.158.4 801 for Gold) and then press the enter key. Keep an eye on the announcements channel in the official PRO Discord server for server status updates.

Hello @Wolfice. Apologies for the late reply. These trainers have a 2 hour cooldown; these are real hours, not in-game hours. You should be able to rechallenge this NPC now. If you find yourself struggling with this area, here is a guide for it.

Hello @LILLYXD. Apologies for the late reply. When you launch the client, open the console using the F2 key, then type in clean reg, then hit enter. This should fix your problem. If you have more questions or if the issue persists, please let me know.

Hello @Lukoz. Apologies for the delay. It may be that your server transfer caused the data to be restored on the opposite server.

Hello @varedris. Apologies for the delay. There seems to be a misunderstanding. Solgaleo and Lunala were not a guaranteed spawn; there was only a chance that they would spawn. The Rotom that spawned was your Pokémon from the Mysterious Ticket, which you caught. Re-entering the island was for people who had nothing spawned. Apologies for the misunderstanding. Since there is no issue here, I will lock the thread. Feel free to make another post if you have another issue.

Hello @ForgiveMe. Apologies for the inconvenience. The servers are currently experiencing connection issues. You may need to click the login button several times before being able to login in. Alternatively, you can try to use a VPN (This is a free one among multiple options) or try to connect directly by pressing the F2 key to open the console and write : "92.119.158.4 800" (92.119.158.4 801 for Gold) and then press the enter key. Keep an eye on the announcements channel in the official PRO Discord server for server status updates.

Glad to see your issue resolved. Your other thread will be looked into. I will now lock this thread. If you have another issue, don't hesitate to make another thread.

Hello @Lordnao. According to our database, your Pokémon should be at the island. If it is not there, can you provide a screenshot of the island?

Hello @Lukoz. Apologies for the late reply. We were only able to recover data from before the Valentine's Day update. If you evolved your Eevee after the update, we unfortunately are not able to restore that data.

Hello @CassieCinders. Apologies for the late reply. We were only able to recover data from before the Valentine's Day update. If you evolved your Scraggy after the update, we unfortunately are not able to restore that data.

You need to leave the island then re-enter. You will be allowed to return if you leave.

Hello @KingKurama. Apologies for the late reply. Can you tell me which account you are having this issue on?

Hello @Nlyax. Unfortunately, we will have to deny your request. There is nothing we can do if you defeated the Pokémon. Furthermore, swapping it for another Pokémon not something we do. Though this may not be the answer you were hoping for, there is no way for us to assist you. Have a nice day.