Epithet

Hello @antonchoy. Apologies for the late reply. Upon completing the Pinkan Island quest, did you speak with the Ranger that took all your Pokeballs?

Hello @Limit. Apologies for the late reply. First off, I would like to thank you for reporting this. It has since been fixed. Have a nice day.

Hello @thuddz. Apologies for the inconvenience. Unfortunately, we cannot reset your cooldown. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @amanprasad1335. My apologies for the inconvenience. Unfortunately, we cannot reset your cooldown. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @mariorguezzand @hieuabb1234. My apologies for the inconvenience. The servers are currently unstable due to a problem with our server providers. It is not something that we control. However, the developers are looking for a new proxy server in order to make the servers more stable. In the meantime, we ask for your patience. Furthermore, we do not recommend to do any PvP, Bosses, or anything important that could be lost to a proxy server crash.

Hello @Brutalace. Apologies for the late reply. To respawn your Genesect for another attempt at catching it, you will need to defeat Nikola. There is no other way. We cannot reset this for you. This is because there was an announcement stating that you should not do anything important while the server is having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @Nadhimsvr. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not do bosses while the server is having problems.

Hello @Rccrusher. Apologies for the late reply. Unfortunately, we cannot refund your losses. This is because there was an announcement explicitly stating to not do anything important while the servers are having issues.

Hello @Hekkks. Unfortunately, de-evolution is something that is not within our power to do. Have a nice day.

Again, we cannot reset your Battle Tower progress or cooldown. It is a very unfortunate situation, but we cannot assist you further. Please try to understand.

Hello @SHOPUK. Apologies for the late reply. We completely understand your frustrations regarding the crashes. However, it is not an issue on our part, but rather, on our server provider's part. As for the bosses, we are resetting boss cooldowns for players that were disconnected during a proxy server crash and then could not rechallenge the boss. This is only if sufficient evidence is shown.

Hello @CoggTV. Account resets are still not a service we provide on request. It is only done in certain circumstances and when all other options have already been exhausted. Hopefully this helps you. If you have further questions or another issue, please let me know.

Resolved in-game. Locked.

Hello @Tronn001. Apologies for the late reply. Could you tell me an approximate time of when the proxy crashes happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @Nintendoboy96. Apologies for the inconvenience. To begin with, are you sure this is the account you are talking about? It has no progress on the Blue server. But rather, it has progress on the Red server.

Hello @Moo19191. Apologies for the late reply. Could you tell me an approximate time of when the proxy crashes happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @CosaNostra. Apologies for the late reply. I consulted with our Content Scripters and unfortunately, there is no way to reset the win streak. Furthermore, we cannot restore your cooldown. Doing so would allow you to earn extra rewards that other users would not be able to. It is an extremely unfortunate situation to be in, but please try to understand.

Glad to see your issue was resolved. I will now lock this thread. If you have further questions or another issue, don't hesitate to make another thread.

Hello @WilliWu. Apologies for the late reply. Unfortunately, we cannot reset your Battle Tower progress or cooldown. This is because you receive rewards as you do it, and resetting the cooldown will effectively give you extra rewards. We recommend not to do anything with a cooldown or PvP while the server providers are fixing their issues. Hopefully you can understand.

Hello @Mauribro. Apologies for the inconvenience. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @riphh. Apologies for the inconvenience. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @StevenBelievin. Apologies for the late reply. Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @ArdikXL. Apologies for the inconvenience. Have you perhaps started the Heatran quest? The NPC named Buck will take away all your Rare Candy and Master Ball(s) at the start of the quest. After you've defeated the level 99 Heatran, you can reclaim them from Buck by speaking to him. Regarding the amount not being reduced, it could simply be a side-effect of the server's current problems. I consulted with one of our Testers and here is what they had to say: