Epithet

Hello @Bajramon. Apologies for the late reply. It appears you used your Reroll Ticket on January 10th, shortly after you purchased it. Hopefully this resolves your issue.

Hello @TeoFX. It is a very unfortunate situation to be in. However, the tradable PvE shop items are announced every month in the official PRO Discord server. We can't punish the other user for not knowing it wasn't tradable this month. As I said before, since it has been denied in the past, it would be unfair to make an exception. Forcing a trade would be unfair to previous players who made the same mistake and were denied. Please try to understand.

Hello @Argannon. Apologies for the inconvenience. Can you confirm that you spoke with Yorkie in Route 16? In addition, can you tell me all the locations that you checked for Yorkie's brother?

Hello @TeoFX. Apologies for the late reply. Since this type of request has been denied in the past, it would be unfair to those players to grant your request. So, unfortunately, we will not be reverting your purchase. As Norex mentioned, each month there are a select few PvE shop items that are made tradable. You can wait until the Altaria Mount is tradable, then sell it. Alternatively, you can exchange it with the Item Buyer in Celadon Department Store for half the original price, meaning you would receive 125 PvE Coins in return. Hopefully you can understand.

Locked as resolved.

Hello @Volk93. Apologies for the late reply. In order to dig through the caves with a Shovel, you will need to have interacted with both sides of a cave. In addition to this, you will need the 3rd badge, of the region you are in, to be able to use Dig outside of battle.

Hello @jhonmancillap. Apologies for the late reply, Does this happen every time you enter a ranked match and type something? Are you sure it is not your internet connection? Furthermore, could you tell me your device specifications—such as OS, RAM, and/or any other details about your device?

Hello @Buniq. Apologies for the inconvenience. Could you try to open the console with F2, type "clean reg", and hit enter? Additionally, you can click the "resync" button every time you encounter this. The resync button is a small circle on the bottom left of your screen with a swirling arrow icon.

Hello @seagulll. Apologies for the late reply. Reverting your Manaphy's IVs or returning your Reroll Ticket would be unfair to players who have been denied in the past. We certainly understand mistakes happen, but the interface asks you if you would like to use the Reroll Ticket or keep the original IVs. Due to these reasons, we will not be reverting your Manaphy's IVs or returning your Reroll Ticket. Although it is very unfortunate, we cannot assist you any further. Hopefully you can understand.

Hello @nhthanh1999. Apologies for the late reply. Those battles are only done in order to obtain the seen data of the legendary Pokémon. If you already have the seen data, then you will not be required to fight them. So, you can continue the quest normally. However, you must unlock the Moon. You can do this by speaking with Professor Birch in Littleroot Town. If at any point, you are having issues with the quest, take a look at this guide. If you have further questions or another issue, please let me know.

To clarify, you are being forcefully disconnected when you type q/g in the in-game chat? Is that correct?

Hello @Katawaredokifan. My apologies for the extreme delay. Your purchased the Magic Mirror before the Christmas event began, which was December 8th. An entire month went by before you reported it. This was very clearly not a mistake; thus, we will not be refunding it. Hopefully you can understand.

Locked as resolved.

Hello @CitizenPete. Apologies for the late reply. Your issue has been forwarded to the responsible parties for an investigation into the issue and possibly a solution. In the meantime, we ask for your patience.

Hello @jhonmancillap. Apologies for the late reply. Can you explain your issue more? Any specific/strange actions that lead to it or any information would help a lot.

Hello @secoGG. My apologies for the extreme delay. Are you still experiencing this issue?

Hello @Arepaman. Apologies for the inconvenience. The issue stems from your antivirus deleting some of the files needed to play the game. Could you try deleting all your PRO files (this includes the ones in the Recycle Bin) and temporarily disabling your antivirus? Afterwards, redownload the game. Hopefully this resolves your issue. If you have further questions or another issue, don't hesitate to make another post.

I was not able to see this in time, my apologies. Please let me know the next time you are online.

Yes it's meant to be that way. Also, don't worry about something being trivial or not, we are here to help and clear any misunderstandings.

Hello @Foley1Kanobi. Apologies for the inconvenience. That NPC is what is known as a Boss; they can be identified by their red names. This particular boss is Professor Birch, which requires being champion of Hoenn to battle. This is not a bug, but simply a dialog divergence. Nonetheless, we appreciate your concern. If you have further questions or another issue, please let me know.

Hello @siul07. Apologies for the inconvenience. If you are outside the pokecenter, could you try using an Escape Rope? If you do not have one or are inside a pokecenter, please let me know which port city you were last in and when you will be online, so I can teleport you.

Glad to see your issue was resolved. I will now lock this thread. If you have further questions or another issue, don't hesitate to make another thread.

Glad to see your issue was resolved. I will now lock this thread.

Hello @Weaselbjones. We no longer offer de-leveling, since the addition of the Mysterious Candy renders it needless. Mysterious Candy will evolve a level 100 Pokémon that can evolve and meets all its evolution requirements. You can purchase Mysterious Candy from the PvE Coin shop, the PvP Coin shop, or any Department Store. If you have further questions or another issue, don't hesitate to ask.

Hello @aviv56. My apologies for the extreme delay. You should now be able to continue the quest by speaking with Yorkie. If you have more problems, let me know.