Fusionflair

Hello @Sandwalker873 You already have a thread regarding the same topic in Complaints(click to check) where a Staff member is on it. Please continue in there and stick to just that as it is a private subforum and do not create more threads regarding it. You are allowed bump that thread once every 24 hours. Will be locking this thread as you are to continue in there. Kind regards, Fusionflair

Greetings @Provb Yes, there are some people who may have got them, but they are really very rare Staff-only rewards. They are not obtainable for players through quests, as of now. I hope that clears it all. Feel free to let me know if there are more questions regarding this. Have a wonderful day, Fusionflair

Hiya @Kipstur Can you provide us with screenshots of the said issue and which client out of- Windows, Mac, Linux, Android, you are running and the version of the same? Looking forward to your response. Have a wonderful rest of your day, Fusionflair

Hiya @Provb The Legendary Pokemon, Rayquaza, Mewtwo and Groudon are not obtainable in the game, as of now. I will list you the obtainable and unobtainable Legendary/Mythical Pokemon Below. All NOT obtainable Legendary and Mythical Pokemon in the game Check this spolier below for the list: Although these are not having any quests to obtain them for now, they maybe added later into the future. Obtainable Legendaries For most of the Obtainable Legendaries you can check wiki page on Legendary Pokemon(More info here). Some quests are not updated there. You can refer to this list for them and check out the YouTube and Wiki Guides on them from different people. I hope this helps. Feel free to let me know if there are any other questions regarding this. Have a wonderful rest of your day, Fusionflair

Hiya @Luckipain I apologize and understand the frustration and worry caused due to the delay of responses on your 2FA thread. Only a select few Staff members handle such request as it requires us to deal with sensitive and private information, such as your E-Mail Address and thus are held in a private subforum. There are hundreds of similar requests everyday and we work on multiple 2FA threads at once due to their frequency, along with other work that are included in our huge deal of Staff workload. As for this, it seems that your request was lost amongst the others, I have forwarded it to the Staff Member handling the request. To @Kipstur, General Support here is a public subforum, hence, sharing about your 2FA request is not allowed. You should just stick to your original 2FA thread where you are allowed to bump your request once every 24 hours and not create more threads or share info around that in public subforums, in relation to it. A Staff Member will promptly reach out to you in the thread, at the earliest of their convenience. I hope this helps clear out everything. I will now lock this thread as there are no further discussions to be done here regarding this. Take care, Fusionflair

Hiya @Deeedzzz I apologize for the slower than expected responses on your 2FA thread and I can understand the distress caused due to not being able to play the game on being back after a while. But please bear in mind that only a select few Staff members handle 2FA-Email recovery requests as it requires us to deal with private and sensitive user information, such as their E-Mails, and for the very reason are held in a private subforum. Also, there are hundreds of similar requests by other returning players that are being handled from time to time by us. Don't worry you were not and will not be forgotten. We Staff members also dedicate our own free time towards this and do this work voluntary and hence have our own real life duties, jobs, studies, etc. to attend. General Support here, is a public subforum hence sharing such sensitive info about your 2FA request is not allowed. Please stick to your own 2FA thread(click to check) where you are allowed to bump your thread once every 24 hours and not create more threads in relation to it. A Staff member will promptly reach out to you in there, at the earliest of their convenience. I hope that this helps. I will now lock this thread as there are no further discussions to be done here, you will be continuing back in your thread in 2FA. Take care, Fusionflair

Greetings @Jinzoooo I am sorry to hear about your situation. Your request has been forwarded and will hopefully be processed soon. Have a wonderful weekend, Fusionflair

Hiya @C2cloudii I apologize for the late response and I am sorry to hear about the issue here. We have forwarded your case to our Developers. It might take sometime to process it for which I highly appreciate your patience with this. I hope that we can help you with it very soon. Have a wonderful weekend, Fusionflair

Greetings @Yeue I am sorry to hear about your situation here. You can fix this by following the steps below: Click F2 to open the console in the client. Type the command, clean reg, in there and click enter. Doing that should reset the client settings to default and close it then opening the client again you should see that the render resolution is fixed. Please confirm if that should be all. Wishing you a great weekend ahead, Fusionflair

Hiya @Bigdog91 As you have received your Pokemon back and have also confirmed it, I will lock this thread resolved. Feel free to make a new one for any other issues or questions in the future. Have a lovely weekend, Fusionflair

Hiya @Kekzzx Firstly, really sorry to hear of the inconvenience caused due to the bug. I'm really glad that I could be of help and we have handled this in-game. As that is the case, I will now lock this thread and mark it resolved. Feel free to make a new one in the future, for any such issues or other questions. Wishing you a lovely rest of your day and week. Good luck with your endeavors in-game. Take care, Fusionflair

Hiya @Dkim0107, @Viscabarcaa, @Mvnschaalke, @Backo0711, @Exzxay, @Justkaio We are sorry for the inconvenience and the delay in the processing of the refund requests around Chromas at the moment. As we are closing in on the end of season, it will likely be processed after that, since we need to verify the purchases of the people who bought the Chroma suffering the bug, as Shinohara also mentioned before. Don't worry if you have really suffered this bug and bought the Chroma without the discount, you will get your extra payment refunded to you without a doubt. We appreciate all of your humbling patience regarding this and need you to bear with us a tad bit longer for this. Have a lovely day and an amazing week ahead y'all, Fusionflair

Hiya @Nugaskinase I'll be locking this thread as resolved as your restore request was seen in Restoration Megathread(more info here) and the Latios was restored to you after we spoke in-game. In the future, please use the Restoration Megathread as you did upon noticing it and the #request-chat in our Official Discord Server(click to join) for such requests. Kind regards, Fusionflair

Hello @Chidoriz Glad to hear that and you're very much welcome. As all is in order I will now lock this thread. Feel free to make a new one in case of any other questions or issues in the future. Kind regards, Fusionflair

Hiya @Flyingdolphin I understand that you wanted to keep them both, but in this case if we had let you submit another Deino for the one you want back, it would be unfair for other players who have had similar requests in the past. That would also open us up to possible abuses of our services concerning such requests. I hope that you understand. I acknowledge your decision in this case and thus will lock this thread as there are no more questions. Feel free to make a new one in case of any other issues or questions in the future. Take care, Fusionflair

Hiya @Chidoriz I apologize for the inconvenience experienced. The EXP. Share was lost somehow due to the server crash earlier today. It has been returned back into your bag. Will you please check and confirm the same? Hoping to hear from you soon. Have a wonderful day, Fusionflair

Hello @Flyingdolphin You cannot submit another Deino in exchange for the one you want back. It is either we restore the Deino or you get to keep the Mysterious Ticket. With that information given, what do you want us to proceed with? Looking for an answer. Kind regards, Fusionflair

Hello @Flyingdolphin Apologies for the late response. You have completed the World Quest(WQ) on January 6th 2024(starting 16:00 GMT+0) with a total of 708 IVs and got a Mysterious Ticket from the Mysterious Cultist as the WQ was a success. The required IVs of the total goal to get a Mysterious Ticket from the WQ was 651(0.5% of total IVs). For restoring the Deino that is of a total of 138 IVs, we would have to remove the Mysterious Ticket that you have received as reward, since you are left with 570 IVs for the WQ without it, which is less than 651. Having said that do you want to proceed with your request? Hoping to hear from you soon. Wishing you a wonderful day, Fusionflair

Greetings @Billy1310 I am sorry to hear about your situation. As a clear warning is given when you are entering a new region that you won't be able to use any of your Pokemon, that includes the items currently held by them, from the previous region(s) before you get the 8th Badge of the said region, we cannot do anything to recover that item for you here. It would thus be better to remove any items that you have holding on Pokemon from the previous region before entering a new one. I understand that the EXP. Share is quite vital for the ease of leveling up Pokemon and that this is not the response you expected. I do hope that you understand that it is how the game is intended. As there is nothing more I can help you with regarding this, I will now lock this thread. Don't hesitate to reach out to us again in our forums in the future for any questions or issues. Take care, Fusionflair

Hello @Chitti678 Glad to hear all is in order. I will now lock this thread as resolved. Feel free to keep using our forums to report any issues and questions in the future. Kind regards, Fusionflair

Hiya @Chitti678 The Shellder you showed and linked the ID of is in your party of six Pokemon, which is why it is not appearing in your PC as you try to search for it. Let me know if that is actually the case or if there is more to it. Have a great day, Fusionflair

Greetings @Mainvijay I am sorry to hear about your situation here. Will you tell me how many coins you bought and the Pokedollars you spent? I will then forward the request. Hoping for your reply soon. Have a wonderful day, Fusionflair

Hello @Yteixna Glad to hear we could help. As there are no more questions regarding this issue, I will now lock this thread. Feel free to use our forums to create a new one for asking any more questions or raising any issues in the future. Kind regards, Fusionflair

Locked as resolved.

Greetings @Taxgo I apologize for the delay in processing your name-change request at the moment. It might take some more time to process your request as only some select Staff members handle these, and it totally depends on when they are available for it due to their huge workload of staff work that includes but is not limited to just your request regarding the name-change. We also have real life duties, jobs, studies, etc. to attend to. Don't worry your request was not and will not be forgotten, as in there is no need to bump the request either. I will now lock this thread. Take care, Fus1onflare