Shinohara

Hi there! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @PopInSmoke I would like to apologize for the inconvenience experienced and thank you for reporting this bug. The issue has been forwarded to our developers that will look into it and work to find a fix to the issue. Unfortunately, i cannot give you any estimated time as for when the issue will be solved. Nevertheless, once the issue will be solved i will update you through this post and we will most likely make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while the issue gets fixed and let me know if you have any further questions. Have a wonderful day !

Hi [uSER=1330710]@85FreakBooty[/uSER] I'm sorry to hear about your situation. As said above, you should find wally in the transmat station. If he should not be there, could you please take a screenshot of the transmat station? Looking forward to your reply, have a wonderful day!

Hi @Riffen I'm sorry for the inconvenience. I would like to inform you that the chances to find a Valentine themed Pokémon are 1/550 and that you can find the entire family of the said Pokémon. This mean that you can encounter Budew, Roselia and Roserade in their valentine theme. Also, do note that the chances to encounter a Valentine themed sprite are per Pokémon, therefore the chances to encounter a valentine themed budew are 1/550, the one of valentine roselia 1/550, valentine pikachu 1/550 etc and there is no way to have a better/higher chances to find them. I hope the information given was helpful, let me know if you have any further questions. Have a wonderful day !

Hi [uSER=1330710]@85FreakBooty[/uSER] I'm sorry for the inconvenience. I would like to inform you that once you install the software on all 3 the PCs, wally should appear ready to fight you in the transmat station. Could you please tell me if you have defeated him already? Looking forward to your reply, have a wonderful day !

Hi @Smokes86 I would like to apologize for the inconvenience experienced and thank you for reporting this bug. The issue has been forwarded to our developers that will look into it and work to find a fix to the issue. Unfortunately, i cannot give you any estimated time as for when the issue will be solved. Nevertheless, once the issue will be solved i will update you through this post and we will most likely make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while the issue gets fixed and let me know if you have any further questions. Have a wonderful day !

Hi @Rustyspoon I'm sorry for the inconvenience. Could you please try the following procedure: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @UltimateGriffin I'm sorry to hear about your situation. Could you please go in the game settings of your client and check if the "Caught Pokemon Preview" is active or not? Looking forward to your reply, have a wonderful day !

Hi @Katnis I'm sorry to hear about your situation. Could you please try to explain in a more specific and accurate way what is the issue that you're experiencing? Also, could you please provide a video of that? Looking forward to your reply, have a wonderful day !

Hi @Reeselover3 I'm sorry for the inconvenience. As you have wrote "it's working now", could you please confirm me that your issue has been solved and that you can now play the game without any issue? Looking forward to your reply, have a wonderful day !

Hi @KOffing I'm sorry to hear about your situation. Could you please try to explain in a more specific and accurate way what is the issue that you have experienced? Looking forward to your reply, have a wonderful day !

Hi @Algerie31 Thank you for your patience. As an item to use instead of the move dig has been added, the shovel, i will now close this thread as it has been implemented. I wish you a wonderful day !

Hi @Agresivity I'm sorry for the inconvenience. I would like to inform you that, as stated above, Steelix of Brock doesn't take damage from recoil because it should have the ability Rock Head. Rock Head ability, as quoted here below, doesn't make you get damage from recoil moves: This should be the only way that explain the situation you have experienced. I hope the information provided was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @Riffen I'm sorry for the inconvenience. I would like to inform you that you are able to store around 900 Pokémon into your PC. Therefore, could you please state out what is the issue that you're experiencing? Looking forward to your reply, have a wonderful day !

Hi @Reeselove3 I'm sorry for the inconvenience. Could you please tell me if you're playing from smartphone or desktop? If you are on androind, could you please follow thsi procedure: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @matteo667 I'm sorry to hear about your situation. Could you please check in your client settings if you have any kind of zoom active? If not, could you please tell me what smartphone and mode you have? Looking forward to your reply, have a wonderful day !

Hi @notskie I'm sorry to hear about your situation. I would like to inform you that Kylo should be visible to you only after you have accepted the quest and then talked to Taylor and then Tukul. Taylor can be found in: Oldale Town Devon Corp. 3F Rustboro Gym (Gym 1) Near the Display Tukul can be found in: Route 116 Route 117, at left of the south pond Route 117, behind the masterball Rock Once you have accepted the quest and interacted with Taylor and Tukul, you will be able to find Kylo in one of the three following locations: Marville City House 2 Mauville City Bike Shop Mauville city Game Corner You can check this guide in order to see how the quest works and all the locations of the npc : TRADING CHALLENGE - RACHEL'S FRIEND QUEST Please, let me know if you have been able to solve your issue and if you have any further questions. If you should not find Kylo and you made sure that you talked with Taylor and Tukul, please add a screenshot of all the buildings in Mauville City. Have a wonderful day !

Hi @12yan I'm sorry for the inconvenience. I would like to inform you that all the land mount have the same exact speed, this include the bikes. I can assure you that there is not any bike faster than another one, therefore the yellow bike has the same exact speed of the red one and any other land mount. I hope the information provided was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @GoddessOwO I'm sorry to hear about your situation. Could you please try to download another browser, a new one, and reset again your password using this link: RESET PASSWORD Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received. If that should not work yet, please repeat the same procedure using this link: RESET PASSWORD - NEW WEBSITE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @KinhThoai, Could you please try the full-screen mode with the 1920x1080? That should be your native resolution. Looking forward to your reply, have a wonderful day!

Hi @KinhThoai I'm sorry for the inconvenience. Could you please try to change the resolution of your client and to play it in full screen? Try first with the lower resolutions and then with the higher, but make sure to select the full screen mode please. Looking forward to your reply, have a wonderful day !

Hi @VLDMaster I'm sorry for the inconvenience. I would like to inform you that in this moment our TOOLS are offline and therefore i am not able to check your account to verify that the wrong server has been chosen while merging. However, once the TOOLS will be up and i will have verified that you are eligible for a unmerge (no trade made on silver server), i will forward your request to an Admin. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developer may be busy, so please be patient. I will update you through a post in this thread as soon as everything will be done. Have a wonderful day !

Hi @Sahua0742 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day !

Hi @CreepZ I'm sorry for the inconvenience. Could you please state out what is the issue you're experiencing? Are you referring to the "Battle" text? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day