Shinohara

Hi @Smoock ! I'm sorry for the inconvenience. Could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to 1366x768 and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day !

Hi @RedCandle ! I'm sorry for the inconvenience. Could you please try to fight a wild Pokemon, while your Swadloon has 255 Happiness, and to win it? The happiness evolves work a bit differently in PRO, so it doesn't evolve upon a level and instead it evolves after winning a wild battle with max happiness. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @InfernoShot ! I'm sorry for the inconvenience. Is it possible that the client bring you back to the login while trying to create your character? If yes, we're currently investigating this issue in order to find a fix and solve it but unfortunately we cannot give an estimated time for when this will be fixed. Once the bug will be fixed, we will make an announce on our OFFICIAL PRO DISCORD, so please stay tuned there for further announcements and updates. In case that should not be your issue, could you please try to reset/restart your internet connection and modem and see if it solves your issue? Have a wonderful day !

Hi @Mummie I'm sorry for the inconvenience experienced. Just to have a better understanding of the situation, you talked to hannah to be teleported but she disappeared and you didn't get teleported to sinnoh, right? Looking forward to your reply, have a wonderful day !

Hi @Loverboi099 I'm sorry for the inconvenience. I would like to inform you that, as you stated, it is currently not possible to donate. Unfortunately, we cannot give any estimated time for when donations will be back up. For now the only way to purchase coins is through other players, or to win them in events we have from time to time. When donations will be again available, we will make an announce on our OFFICIAL PRO DISCORD, so please stay tuned there for further announcements and updates. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @GoldenGrizzly I'm sorry for the inconvenience. I would like to inform you that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug. I will update you through this thread when we will have fixed it and for any possible update. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @Ipkiss I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @coopersnell18 ! I'm sorry for the inconvenience. I would like to inform you that, quoting our TRADE RULES: That means that once the deal has been made and the price/location has been decided, if you refuse to follow/respect them you can be reported as you're breaking the trade rules of the game. About how to avoid to find yourself in such a situation, simply avoid to make multiple deals if you know you cannot follow/respect them. Just contact one person per time or make sure you are able to follow/respect all the agreement and deals made. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi [uSER=9500]@SnivyX[/uSER] I'm sorry for the inconvenience. I would like to inform you that in-game password and forum password may differ. Could you please try to change your password from the DASHBOARD making sure to select one Alphanumerical (the characters allowed from A to Z and 0 to 9).You might try this procedure couple of times. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=1629347]@Zorro99[/uSER] I'm sorry for the inconvenience. i would like to inform you that Aura Sphere is one of the event moves of Raikou that can be taught only after completing the LEGENDARY EVENT MOVE TUTOR QUEST and then paying 20.000 pokedollars to the tutor. The only requirement for the quest is having caught atleast a legendary and having 450 hours of playtime. You can find the quest with all the details and complete guide/walkthrough here: LEGENDARY EVENT MOVE TUTOR QUEST Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @TanMowl I'm would like to apologize for the inconvenience and thank you for the report. It seems like it may be an error experienced after the change of the host and i would like to inform you that i've forwarded this issue to the relevant parties that will handle it. Unfortunately, i am unable to give you an estimated time as for when it will be fixed. However, you can stay tuned on our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @ormorgain ! I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @CaptainHookYT I'm sorry for the inconvenience. As you want to delete your thread, has your issue been solved? Looking forward to your reply, have a wonderful day !

Hi @xxLegendaryARES I'm sorry for the inconvenience. I would like to inform you that, quoting our GAME RULES: With that said, any for of client editing, bot, hack, macro, or any software that can directly interact with PRO is stricly forbidden and will lead to the ban of the account. I hope what i said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @fwjoe I'm sorry for the inconvenience. It seems like, checking from your screenshot, you miss the captcha button that is needed for the registration. Could you please try to download another browser and try to register using that? Looking forward to your reply, have a wonderful day !

Hi @MudkipCool I'm sorry for the inconvenience experienced. Could you please take a screenshot of the error and attach it here in the thread? Looking forward to your reply, have a wonderful day !

Farewell Arlon, take care !

Hi @Grindfever I'm sorry for the inconvenience. I've forwarded your request to our Content Scripter Team as your issue was related to a bug of not having the Mew Seen data. Could you please talk with your PC in Lilycove City Pokecenter and check then if you've received the Seen Data of Mew? After you've obtained the seen data of Mew by interacting with the PC, you should be able to talk and fight Nikola in the Unknown Place, located in the Trainer valley as you well know. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Please stay tuned on our OFFICIAL PRO DISCORD for further announements. Have a wonderful day !

Hi @Doormos I'm sorry for the inconvenience. I would like to inform you that the servers are correctly online and that the website needs to be updated as we recently changed hosts, but the game works correctly. Could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also. could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @srbhnj99 ! I would like to apologize for the inconvenience and inform you that we are investigating the issue. Could you please try the following: You should be able to fight the the Team Aqua girl in the bottom-left corner of the map. Do it. Pick up the hidden key/item in one of the boxes to unlock the barrier IMAGE OF THE KEY Also, please, absolutely avoid to talk with Minun and Plusle unless Wattson specially asks you to do so. Let me know if you have been successful in proceeding with the quest and, if not, attach a further screenshot if a new error has been found. Have a wonderful day !