Shinohara

Hi @BaconParty I'm sorry for the inconvenience. I would like to inform you that we have no open a megathread for these region-lock cases. All you need to do is make a post in the REGION LOCK POKEMON MEGATHREAD and add the evidence of the agreement with the player where it is stated that the pokemon was just lent for a specific period and that the user agree to the deal. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @TheWatchers I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Goncalo213235 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the game code and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from posting server status thread as that goes against the General Support sub-forum's rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from posting server status thread as that goes against the General Support sub-forum's rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @passedskittles I'm sorry for the inconvenience. Unfortunately we are not able to make you Kanto Champion as our TOOLS do not permit us to do that and because it would be unfair to all the others users that experienced a loss of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not them of their Pokémon/Item/Money/etc. Please, take your time to read here below: However, as a way to help you, we have added to your account 10 Max. Potions and 10 Revives in order to permit you to rebattle and win against the Elite Four of Kanto without any problem. I hope the information given provided some clarification and that the items given will be able to help you beating the elite four of Kanto. Please, let me know if you have any further questions. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @yaboielwin I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. Also, thanks to @ZetLocrito95 for the help. We will investigate the issue and check if it is being experienced in all the devices and if we can find a solution to avoid that. If you have any further questions, please don't hesitate to ask. With that said, as the problem as been solved, i will now close the thread. Have a wonderful day !

Hi @Agiro I'm sorry for the inconvenience and thank you for providing us the video-evidence. As first I would like to inform you that i've forwarded the issue to our Developers in order to ask their opinion about the issue and make them look into it. For now, could you please tell me if alt-tabbing solve that issue or if you are still unstuck after that? Looking forward to your reply, have a wonderful day !

Hi @Liptorizarre69 I'm sorry for the inconvenience. I would like to inform you that the movesets of Shaymin/Shaymin-Sky were all reset and changed into Tackle as there was an issue with Shaymin where the said Pokémon could learn moves that it could technically not learn. Due to that, and the fact that many people had taught their Shaymin moves that it could not learn, we have decided to reset the moveset of all the existing one and apply a fix where now Shaymin can learn just the moveset that it can learns in the original game. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Sefolettin I'm sorry for the inconvenience. As the TV is still saying that the Red Pokémon is roaming, you have to search for Latias and beat it. You can find Latias in one of the following locations: [spoiler=LATIAS LOCATION] Spoiler 1. Starting Truck 2. Route 103 (on water) 3. New Mauville 4. Weather Institute 2F 5. Mt. Chimney 6. Meteor Falls B1F 2R 7. Mt.Pyre Exterior 8. Lilycove Department Roof 9. Abandoned Ship 10. Hoenn Safari Zone 2 House Could you please check all these locations and provide me a screenshot of each places if you cannot find it? Looking forward to your reply, have a wonderful day!

Hi @SexyGirl I'm sorry for the inconvenience. Unfortunately, we were not able to understand your questions. Could you please try to explain it better? Looking forward to your reply, have a wonderful day !

Hi @AlabamaBoy I'm sorry for the inconvenience. I would like to inform you that when you start to play the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing. For what regard the Pokémon native of regions not unlocked yet, you will have to first to start/complete them. Therefore, as you're still playing Kanto's story and you have not started yet Hoenn, you will be able to use only Kanto's Pokémon. With that said, the Pokémon you have bought is native from Hoenn, a region that you have not played yet, and that means that you will be able it only when you will start the Hoenn Region. Do note that we cannot move out the Pokémon from your PC as it is intended to have the Pokémon of the previous and the future regions stuck into your PC while playing a region and it would be unfair to the other players if we would move the pokemon from your pc to your party. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Caiomaist 'm sorry for the inconvenience. Could you please try to download 7ZIP and then try to extract your client by using that? Normally, changing extract software it should fix most of the issues. Also, can you please make sure that you are using the administrator account of your PC? If not, try to use that and extract using that. Looking forward to your reply, have a wonderful day !

Hi @waytooedgy I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ REGION LOCKED POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @TheSteenson I'm sorry for the inconvenience. Reading what you wrote It seems like you are able to reach the login area. However, could you please clarify what is the error that pop-up when you try to log into the game? Looking forward to your reply, have a wonderful day !

Hi @Moradben I'm sorry for the inconvenience. Could you please clarify when the client closes? Also, if you are getting any patch error, could you please attach the patchererror.txt that has been created into your client and also inform me about what windows version (as well as 32 or 64 bit) and antivirus yoiu're using? Looking forward to your reply, have a wonderful day !

Hi @Randomokid I'm sorry for the inconvenience. First of all i would like to thanks @Allsmell for the help provided. I'll try to add some information that has been missed and correct something that has been said incorrectly. As our TRADE RULES states: Therefore, in case you should agree for the price and the location of a service, in case the trade-partner should decide to break and not follow the agreement, you are able to report them in the REPORT CENTER making sure to provide all the evidences of the events. Generally it is better to use the lending system for dex services as it allow you to lend any type of Pokémon, even the rarest and most trained one, with the guarantee of receiving them back after the time set has expired. For what regard these specific cases, contrary to what Allsmell said, they are against the rules and they will be punished accordingly to our PUNISHMENT POLICY. In fact, trying to intentionally sell a Pokémon that has been lent to you through lending system, even if not possible due to the system-protection, it's attempting to scam and therefore strictly forbidden by our rules. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Ginja I'm sorry for the inconvenience. After checking your account it seems like you have been able to pass the diglett cave and continue with the story. Could you please confirm that your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Deidaraa I'm sorry for the inconvenience. Unfortunately we have received many reports for what regard Avast blocking the application even if currently disabled. With that said, could you please try the following procedure: Delete all your PROClient files Totally uninstall AVAST from your PC (not only disable it temporarily but totally uninstall it) Totally disable your firewall Restart your PC Download the client from PRO CLIENT DOWNLOAD Extract the client in a folder where you will contain only PRO Files and that is not directly into your hard disk (you can place that folder into your documents or download folder) Run the application as Administrator Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Caiomist I'm sorry for the inconvenience. Could you please check if you can change your GUI SCALE OPTIONS and GAME ZOOM from your in-game settings and check if that solves your issue? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @ardacok95 Thank you for reporting this. However, we would like to inform you that this is not a bug. Those Team Rocket Grunts have been teleported there from Abra, as the NPC says. If you will interact with the Nurse Joy at the Silph Co. 5F, she will tell you "Abra took care of this floor. Who know where he teleported those team rocket grunts?" You can normally proceed with the story without any problem. You can use this guide KANTO WALKTHROUGH in case you need help in completing it. With that said, as proper information have been given, I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !