Shinohara

Hi @lagolls I'm sorry to hear about your situation. I would like to inform you i have moved the thread in order to discuss about it here and not spam in the megathred. Once you merged your account, you selected the wrong server where you had no progress. That have lead you to restart your story and, as the merge automatically reordered your Pokémon in a random way, you finished to play the Kanto's story with a Johto/Hoenn's Pokémon in your team. As you know, you cannot use the Pokémon native other regions while you are playing a specific region, and therefore they should be locked in you rPC until you would have obtained the 8th badge of the current region you are playing. Therefore, all the Pokémon you may have in your party that are not native of Kanto, are currently stuck in your team. Before proceeding in moving in your PC your stuck Pokèmon i would like to ask you if you would like to unmerge your account in order to get back all your story-progress or if you would like instead to continue with your current progress and re-do the story. Please, in case you should decide to unmerge, refrain from doing any trade on the silver server, as that would made you not anymore eligible for the unmerge. Looking forward to your reply, have a wonderful day !

Hi @ZuberXD I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @Matrix1985 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @snorly84 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that i could not found any Macho Brace into your account. I've checked everywhere from inventory to deleted pokemon to trades and i could not find it. It is possible however that you might be wrong and you just had one since an item cannot just disappear from your Pokémon while you're battling and normally playing. Unfortunately, as we have not any way to confirm that you had another macho brace and that it disappeared, we cannot refund you or give you a new one as, if we would do that, it would be unfair to the others that experienced the loss of their progress due to a possible bug. I'm sorry to disappoint you, but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @AumPat I'm sorry for the inconvenience. I would like to inform you that the Pokémon that you have highlighted in the screenshot, and that require a membership to be encountered, is a Starly. You can check which Pokémon spawn in a specific route by doing ^s nameofthemap on our OFFICIAL PRO DISCORD . Same goes for ^s nameofthepokemon which make you know all the location where a specific Pokémon spawn. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Nokappa4you I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Riquinhho I'm sorry for the inconvenience. I would like to inform you that your Ferrothorn and Primeape have been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @exb0rN I'm sorry for the inconvenience. I would like to inform you that in order to use Headbutt, your Pokémon need to have 150+ happiness. Could you please do /happy 1-6 and check if your Pokémon has more than 150 of happiness? Looking forward to your reply, have a wonderful day!

Hi @Kadd I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to help you and we cannot refund you as it is intended to being kicked out of the client when you go afk for a specific amount of time, which is 8 minutes. If we would refund you it would be unfair to the others that experienced a loss of their progress due to a crash instead, regardless of on our end or theirs. Also, with our current tools we would have no way to help you as we have no way to verify that you really have defeated the said boss since we have not a log for that. I know that missing your reward is frustrating, but i hope you can understand and that you will be more careful in the future. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Navissei I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. Also, do note that the move releaner teach back only the move that can be learnt through level up and not the one you teach through tutor or TM. To fix the issue however, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @anson4416 I'm sorry for the inconvenience. After checking the tutor heaven access NPC, it seems like you should be able to correctly access the tutor heaven. Could you please try again and make sure that you're using the correct account which is anson4416 ? Looking forward to your reply, have a wonderful day!

Hi @Digitalism I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @aToMXx I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @FatGingerGuy I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ThatRandomUser I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that the current chances to encounter the shiny/pink Pokémon are the following: Shiny Pokémon in the wild: 1/8192 Shiny given by the third reward of reworked Bosses : 1/4000 Shiny given by the third reward of not reworked yet bosses: 1/4096 Pink Pokémon on Pinkan Island: 1/1500 I hope the information given provided some clarification, plese let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Shadefenix I'm sorry for the inconvenience I would like to inform you and ensure that you did not lose your progress and that everything is still there, you just need to merge your account and I will now help you explaining how to do that. The first, take note that the Red and Blue server has merged to the Silver Server, and the Yellow Server is now renamed the Gold Server. You will need to merge your accounts by logging in to the DASHBOARD and merge your accounts. I checked your account Hades230 and it seems like you have 81 hours on the Red Server, so if you want to have your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler=Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; Once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issues while merging. In case that, after the merge, you should still get the Invalid Password / Username error, please go ahead and change your password from the DASHBOARD , ensuring that it is alphanumerical (characters from to and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed at this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=446782]@kontergamez[/uSER] I'm sorry for the inconvenience I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved. However, I will personally update you as soon as the issue will be solved. Please, be patient in the while. Have a wonderful day !

Hi @Retweet I'm sorry for the inconvenience. Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? Looking forward to your reply, have a wonderful day !

Hi @RunNowB4iKillU I'm sorry for the inconvenience. Could you please tell me what error are you experiencing ? Please, be specific/accurate and provide a screenshot of the error if possible.+ Looking forward to your reply, have a wonderful day!

Hi @SteelMagnolia I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @Azlaron Thank you for your patience. I would like to inform you that your account has been unmerged and it seems like you have accessed it already. Could you please confirm then that your issue has been solved? Looking forward to your reply, have a wonderful day!

Hi @Depiction Thank you for your patience. I would like to inform you that your accoutn has been successfully unmerged. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Depiction and it seems like you have 82 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @GamerseignVs I'm sorry for the inconvenience. I would like to inform you that after checking your silver account, it seems like you are missing the caught data of Hypno. As you well know, one of the requirements is the one to have all the Kanto Pokémon caught (except Mewtwo, moltres, zapdos and artcuno where you need only the seen data. With that said, could you please try to catch a Hypno and then try to get the old map again? Looking forward to your reply, have a wonderful day!

Hi @BlazzlN I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!