Exotyc

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. First of all, this is a false positive alarm. Here is a statement from one of the developers of the game. In order to fix the issue, you need redownload the game from here and add an exception of the PRO file to your McAfee Antivirus. I'll be waiting if it worked for you. Kind regards, Exotyc

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Hey there! Your last free server transfer was on the 29th December. You should be able to transfer for free again. Kind regards, Exotyc

Hey there! First of all, we appreciate any kind of bug reports. The bug is known and will be fixed in the next client release. Have a nice day, Exotyc

Hey there! I've restored your level 100 Starmie. Please use the Restore Pokemon Megathread or #request-chat in the official PRO discord server next time if you accidently released a Pokemon. Have a nice day, Exotyc

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

I'm sorry for the delay. The case has to be checked by a developer, and currently the developers are very busy. I'll update you as soon as I have an answer, so please be patient in the meantime.

Hello again. I've checked your variables and Latios is in one of the 10 locations. Can you also please provide us screenshots of the respective areas?

Hey there! I'm sorry for the inconvenience. If you disconnect and try to reconnect by doing it too fast, you will get the message "user already logged in". Do you have any issues logging in afterwards? I'll be waiting for a reply. Kind regards

Hey there! I'm sorry for the inconvenience. Can you please double check the 10 locations where Latios can be found? You can find the locations in the Legendary Megathread. I'll be waiting for a reply. Kind regards

I'm sorry for the delay. The macho brace has been added to your inventory. Have a nice day!

Locked as resolved. Have a nice day!

Since it's resolved, I will lock this thread now. Have a nice day!

Hey there! I have added the prefix for you. Have a nice day!

I will update you once we've added the Macho Brace. Currently, there is no admin available.

You should now have all your medals and Pokemon back. Can you confirm it?

Hey there! I'm sorry for the inconvenience. I've restored your Floatzel and it should be back in the last slot of your PC. We'll add a Macho Brace to your inventory once an admin is available. Kind regards

I'm sorry for the delay. We're currently waiting for developer help since we cannot unmerge the servers due to you transfering the server after the merging progress. I'll update you as soon as I get an answer.

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. I've checked both accounts Piro21 and Piro23 and they don't exist. However, I could find a connection to Lorge21 and Lorge23. Are those 2 the accounts you were looking for? Kind regards

Are your medals back? Can you name the Pokemon that are stuck in your party so I can remove them to your PC?

Hey there! I'm sorry for the inconvenience. It looks like you've just merged your old Red account to Silver and then transfered your account to Gold, which you should not do as this can cause some problems to the account. However, you don't have to worry about since you haven't traded yet. In this case, you tranfered back to Silver again. In order to fix the issue, being not able to login to Silver, please reset your password in the Dashboard. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. Kind regards, Exotyc