Beacon

Hey @Simodelmaz, Thank you for the report. Based on your description, it sounds like you have already completed the Mt. Pyre portion of the Hoenn storyline and obtained the Blue Orb, but the entrance to the Team Magma Hideout in Jagged Pass is not opening as expected. Before we investigate further, could you please provide: A screenshot of your current location in Jagged Pass where the entrance should appear. A screenshot of your quest log (if available). Confirmation that you completed the dialogue at the top of Mt. Pyre with Jackson, Maxie, Archie, and the elders. Confirmation whether you have already entered either the Team Aqua Hideout or Team Magma Hideout on this character. You may also wish to compare your progress with the Hoenn walkthrough below to ensure no story step was missed: Complete Hoenn Walkthrough According to the walkthrough, after the Mt. Pyre event and speaking with the elder, the next step should be to travel to Jagged Pass and enter the Team Magma Hideout. Once we have the requested screenshots and information, we'll be able to determine whether a story trigger was missed or if your character may be progression-locked. Cheers, Beacon Community Coordinator

Hey @Adm1ral777, Thank you for the additional information. Since your Happiny is Level 100, holding an Oval Stone, has sufficient happiness, and you have confirmed that it is currently daytime in-game, it appears that using a Mysterious Candy is not triggering the evolution as expected. Could you please try battling any wild Pokémon during the daytime while keeping the Oval Stone equipped? After the battle ends, check whether the evolution is triggered. If the evolution still does not occur after a battle, please let us know and provide a screenshot of the Happiny's summary page showing its held item and happiness so we can investigate further. Cheers, Beacon

Hey @Ynosvt, Thank you for the report. If the client is getting stuck on "Checking for updates...", please try the following troubleshooting steps: Completely close the client and relaunch it as Administrator. Ensure your internet connection is stable and not being blocked by a firewall, antivirus, VPN, or proxy service. Delete the current client folder and download a fresh copy of the latest client from the official website. Make sure the client is extracted properly before launching it (do not run it directly from inside a compressed archive). Add the PRO client folder to your antivirus/firewall exceptions list and try again. Restart your computer and attempt to launch the client once more. Could you also provide the following information? What operating system are you using (Windows 10, Windows 11, Linux, etc.)? Does the progress bar remain completely frozen, or does it eventually move after some time? Are you receiving any error messages? Have you tried running the client as Administrator? This information will help us investigate the issue further. Looking forward to your response. Beacon Community Coordinator

Hey @Adm1ral777, Thank you for the report. Happiny normally evolves into Chansey when it levels up while holding an Oval Stone during daytime. Since your Happiny is already Level 100, it can no longer gain levels naturally to trigger the evolution. In this situation, you should be able to evolve it by using a Mysterious Candy while it is holding the required Oval Stone and the evolution requirements are met. Mysterious Candy is an item used to evolve a Level 100 Pokémon that meets all of its evolution requirements. These can be purchased from: PvE Coin Shop for 2 PvE Coins PvP Coin Shop for 1 PvP Coin Any Department Store for 5,000 Pokedollars If the evolution still does not occur after using a Mysterious Candy while holding the Oval Stone, please let us know and provide any additional screenshots or details so we can investigate further. Cheers, Beacon

Hello @Awp, Thank you for the report. As the PvP season has already been reset and a significant amount of time has passed since the incident occurred, we are unfortunately unable to investigate the matter further or restore any lost rating. Since there is no further action that can be taken regarding this report, I will be closing this thread. Cheers, Beacon

Hey @Nab, Thank you for reaching out. Based on your description, it is difficult to determine exactly what happened without additional information. Could you please clarify the following: Approximately how many rerolls were performed after obtaining and saving the near-epic IV spread? Were you using standard IV Reroll Tickets through the Double Reroll Service, or were any IV-Locked/other reroll tickets involved? At what point did you notice the IV spread was no longer available to load? Do you have any screenshots or recordings of the reroll session? Please note that Psychic Marina only retains a limited IV history, and older entries may be replaced as additional eligible rerolls are performed. With the above information, we can better determine whether the behavior was expected or if the matter requires further review. Cheers, Beacon Community Coordinator

Hey @Mozambi, Thank you for the additional information. Since you are using a Samsung Galaxy A20S and have confirmed that the client completely freezes and becomes unresponsive, as well as having experienced similar issues before, please try the following troubleshooting steps: 1. Verify Device Requirements Minimum: Android 4.4, 1 GB RAM, 1.0 GHz CPU, OpenGL ES 2.0 Recommended: Android 5.1+, 1.5 GB RAM, 1.2 GHz dual-core CPU, OpenGL ES 2.0+ 2. General Checks Ensure you are using the latest available Android version of the PRO client. Close any unnecessary background applications before launching the game. Make sure your device has sufficient free storage and available RAM. 3. Perform a Clean Reinstallation Go to Settings > Apps > PRO Tap Force Stop Clear both Cache and Data Uninstall the client Reboot your device Download and install the latest version of the client 4. Developer Options Recommendations If Developer Options are enabled on your device, verify the following: Force GPU Rendering = Disabled Force MSAA 4x = Disabled Background Process Limit = Standard Limit Allow Mock Locations = Disabled Simulate Color Space = Disabled As the issue appears to occur most noticeably during PvP battles and causes the client to completely stop responding, please let us know whether these steps improve stability. If the issue persists, any screenshots, recordings, or additional details regarding when the freeze occurs would be greatly appreciated for further investigation. Thank you for your cooperation. Beacon Community Coordinator

Hello @Mozambi, Thank you for the report. Could you please provide some additional information? What Android device are you using? What Android version is installed on your device? Does the game freeze only during PvP battles or in other situations as well? Does the client completely stop responding, or does it eventually recover? Have you experienced similar freezes before? In the meantime, please try performing a clean reinstall of the client and ensure you are using the latest available Android version of PRO. Any screenshots or video recordings of the issue would also be helpful for further investigation. Looking forward to your response.

Hey @Autobots, Thank you for the report. To help verify the issue, could you please provide the replay from the battle where this occurred? A replay would allow us to review the exact sequence of events and determine whether Rage Fist correctly registered the Future Sight damage as a hit for its power increase. If possible, please include any additional details you remember from the battle as well. Thank you for your assistance.

Hey @Linuxbp, Thank you for the report. Since the game is closing randomly without producing terminal errors, this may potentially be related to Linux compatibility, drivers, missing dependencies/libraries, audio-related issues, or corrupted game files. Please try the following troubleshooting steps first: Redownload/re-extract the game client Ensure your system packages and graphics drivers are fully updated Try running the client with audio/music disabled if possible Launch the game from the terminal and monitor for any additional output when the crash occurs Since this appears to be Linux-specific behavior on Devuan, it may need further investigation from the appropriate team if the issue persists after troubleshooting.

Hey @Ultimategod360, There have been some recent reports of increased client instability/crashing from multiple players, and the issue has already been forwarded to the Developers for investigation. That said, you can still try the following troubleshooting steps in the meantime, as they may help reduce crashes or improve stability: • Run the PRO client in Compatibility Mode • Run the client as Administrator • Update your Graphics/Display Drivers • Make sure Windows is fully updated • Add the client as an exception in your Firewall/Antivirus • Close unnecessary background processes to free up RAM usage • Disable overlays such as Discord Overlay, Xbox Game Bar, or GeForce Overlay • Reinstall the latest client version after fully deleting the previous installation files • Try switching from the 64-bit client to the 32-bit/lower version, as this has helped some players reduce crashes • Some players have also reported improved stability while using a wired ethernet connection instead of Wi-Fi • Disabling in-game weather effects has also helped reduce lag/crashes for some users Regarding the audio issue, please also check: • Windows Volume Mixer settings • Your active playback/output device • Any third-party audio software that could interfere with the client For now, since the issue has already been reported internally, we mainly recommend keeping the client updated and monitoring for future announcements or fixes from the Developers. Sorry for the inconvenience, and thank you for your patience.

Hey @Intgmng, Your request has been reviewed and the purchased Togekiss mounts have been reverted for you. Please note for future purchases that items and mounts which are tradable will display the "Tradable" tag in their description. If an item does not have this tag, it means it cannot be traded to other players. Please make sure to double-check item tags before purchasing event items in the future. Since the issue has now been resolved, I will proceed with locking this thread. If you have any other questions or concerns in the future, please feel free to create a new thread. Have a great day and enjoy the rest of the event! Cheers, Beacon

Hey @Jubbyoz, Glad to hear you were able to get it working! ✅ Approaching from the northern side near the hiker is the correct way to trigger the quest dialogue with Sailor Jacob. Since the issue is resolved, I’ll go ahead and close this thread. If you run into any further problems or have other questions, feel free to open a new forum post. Thanks for following up! Cheers, Beacon

Hey @Magikarpsh, Thanks for your report about Celebrate on Eevee in LC tournaments. Celebrate is an event-only move that the LC tournament system currently does not fully recognize. Because of this, when a battle starts, the move is automatically replaced with a usable move (Bite in your case). This is not due to LC rules banning the move, but rather how the system handles certain event-only moves. Other event-only moves may behave similarly if they cannot be used in battle. This topic is now marked as resolved and will be locked. If you experience further issues or have a new question regarding event moves in LC battles, please feel free to open a new topic. Cheers, Beacon

Hey @Jubbyoz, Thanks for the screenshot and the details you’ve provided. From the image, it looks like your character is not standing in the correct location to start the Manaphy quest. The message you’re seeing (“I am hungry…”) is from an NPC in that area and is unrelated to the quest trigger. To start the quest, you’ll need to: Go to Lilycove City Port. Speak with Sailor Jacob at the port. Choose Yes when asked to travel to Eumi Island. Once on Eumi Island, proceed to Eumi Island Town, then head north into Eumi Island Theme Park 1 to continue the quest. Even though you meet all the quest requirements, the start is triggered only when interacting with Sailor Jacob at the port. Please make sure you’re standing directly in front of him to initiate the dialogue. Let me know if you still run into issues after trying this. Cheers, Beacon

Hey @Lucifer000007, No, the Ability Capsule currently only works on Legendary Pokémon in PRO. It cannot be used on regular/non-legendary Pokémon. If you have any other questions or concerns, feel free to create a new thread. Cheers, Beacon

Hey @Didilel, Thank you for your message regarding Birth Island. Currently, to encounter Entei on Birth Island, the following requirements must be met: Complete the Legendary Beasts quest - more information can be found here: Legendary Beasts (quest) Have all non-legendary Pokémon caught in Johto (Generation 2). Looking at your profile, it appears that some Johto non-legendary Pokémon are still missing. Until these requirements are completed, the spawn of Entei is not guaranteed, which is why you may have encountered a Dragonite instead. Once the requirements are fulfilled, you should be able to catch Entei as expected. Cheers, Beacon Community Coordinator

Hey @Elyrion, Your refund request has been processed. The Gracidea Flower White has been removed from your account, and 175 Event Coins have been reimbursed. Since this issue has been resolved, I will proceed to lock and close this thread. Cheers, Beacon Community Coordinator

Hey @Raider91, Thank you for the details regarding your loaned Scizor. Unfortunately, without the Pokemon ID or screenshots, we are unable to confirm who it was loaned to. If you are able to gather proof - such as screenshots, Discord messages, or other evidence - you can submit a new report. You may also want to check with the guild members who were present at the time of the loan to see if anyone has relevant information. Since there is no further information to investigate at this time, I will proceed to lock and close this thread. Cheers, Beacon Community Coordinator

Hey @Raider91, Thank you for the details regarding your loaned Scizor. To assist further, could you provide any proof that the Pokemon is no longer in the player’s possession, such as screenshots, Discord messages, or other evidence? Once we have that, we can look into it more thoroughly. Cheers, Beacon Community Coordinator

Hey @Deathadder, Your refund request has been processed. The 3 Gracidea Flower White items have been removed from your account, and 525 Event Coins have been reimbursed. Since this issue has been resolved, I will proceed to lock and close this thread. Best regards, Beacon Community Coordinator

Hey @Raider91, Do you have the Pokemon ID or any screenshots that would help us confirm who the Scizor was loaned to? Cheers, Beacon Community Coordinator

Hey @Fulkann, Thank you for the update! I’m glad to hear that reinstalling both the x64 and x86 Visual C++ Redistributables resolved the issue and the client is now working correctly. Since this issue has been resolved, I will be locking and closing this thread. Cheers, Beacon Community Coordinator

Hey @Jbadman17, Your refund request has been processed. The Shiny Easter Gliscor Mount has been removed from your account, and 100 Coins have been reimbursed. Thank you for your patience, and enjoy your Easter Gliscor Mount! Since this issue has been resolved, I will be locking and closing this thread. Cheers, Beacon Community Coordinator

Hello @Fulkann, Thank you for the additional screenshots and information. The client files appear to be extracted correctly, including the il2cpp_data folder, so this does not seem to be an extraction issue. This type of error is commonly related to antivirus/security software or missing system dependencies blocking the client from loading correctly. Please try the following: Reinstall both the x64 and x86 Microsoft Visual C++ Redistributables. Make sure your Windows installation is fully updated. Temporarily disable your antivirus/firewall and test the client again. Ensure the game folder is added to your antivirus exclusions. Redownload the client and extract it again using a program such as 7-Zip or WinRAR. Run the client as Administrator. If the issue still persists afterward, please let us know. Looking forward to your reply.