Beacon

Hey @Ramzi2525, Thank you for confirming. Could you please provide a screenshot of the message showing that you received the 25 PvE Coins, if you still have it available? Additionally, can you confirm whether your PvE Coin count was 23 both before and after claiming the Battle Tower rewards? This will help us determine whether the coins were not awarded correctly or if there may be a visual/display issue. Cheers, Beacon

Hey @Ramzi2525, Battle Tower rewards are not added automatically to your balance when you defeat Cynthia. After completing the challenge, you must speak with the Reward Distributor NPC to claim your rewards. The 25 PvE Coins (10 from the stages + 15 for defeating Cynthia) are awarded through that NPC. Could you please confirm whether you spoke to the Reward Distributor after finishing the challenge? If you did and the coins were still not awarded, please provide a screenshot of the Reward Distributor's dialogue and your current PvE Coin count so we can investigate further. Cheers, Beacon

Hi @Mozambi, Thank you for the report. From the screenshots provided, I can see that your Minimum Opponent Rating is set to 180. Could you please clarify what exactly occurred? Were you matched against an opponent whose rating was below 180? If so, could you provide a screenshot of the battle result or the opponent's rating at the time of the match? Does the slider reset itself after relogging, or is it only not affecting matchmaking? Any additional screenshots or a short video of the issue occurring would be greatly appreciated, as it will help us investigate the problem further. Cheers, Beacon

Hi! @Anik93, Thank you for the report. Could you please provide a screenshot of the message you receive when interacting with one of the computers inside a Transmat Station? Additionally, if possible, please provide a screenshot of Wattson's current dialogue in New Mauville. This will help us verify whether all three uploads were properly registered and determine if the quest progression has become stuck. Looking forward to your reply.

Hey @Clunksy, Thank you for testing that and for providing the screenshots. Since you have confirmed that May does not appear after exiting the gym, and you are still unable to access the Route 111 Desert, I will forward this issue to the appropriate team for further investigation. Please keep an eye on this topic for any updates. Thank you for your patience while we look into this. Cheers, Beacon Community Coordinator

Hey @Clunksy, Thank you for your report. I've confirmed that you do have the Heat Badge from Flannery. Before I escalate this further, could you please return to Lavaridge Gym and exit through the front entrance normally once more? After doing so, please let me know: If May appears outside the gym. If you receive the Go-Goggles. If you are still unable to enter the Route 111 Desert. I look forward to your response. Cheers, Beacon Community Coordinator

Hey @Kali420, I'd definitely say it's still worth playing if you're looking for a Pokemon MMO experience. The playerbase is still active, with plenty of people online for trading, PvP, bossing, guilds, events, and general chat. Seasonal events are held regularly throughout the year, and they tend to bring even more players online. One of PRO's biggest strengths is the amount of content available. You can progress through multiple regions, hunt rare Pokemon, build PvP teams, challenge bosses, participate in events, collect cosmetics and mounts, join guilds, and much more. As for the community, like any online game you'll encounter a mix of people, but there are many friendly and helpful players willing to answer questions and help new trainers get started. Since you've just downloaded the game, I'd recommend giving it a try and seeing if it clicks with you. It's free to play, so there's not much to lose, and many players have been enjoying it for years. Good luck on your journey, and welcome to PRO!

Hey @Didilel, Thank you for your reply. The most likely explanation is that you obtained Suicune and Raikou before the Legendary Beasts quest requirements were updated. PRO has had several adjustments to legendary quest requirements over the years, and players who completed or partially completed content before those changes could retain progress or Pokémon obtained under the previous requirements. Because of that, it is possible to have Suicune and Raikou already while not currently meeting all of the requirements that are now listed for the quest. The current requirements would still apply for obtaining Entei going forward. You can find the historical changes in the Content Update Logs here: Content Update Logs I hope this helps clarify the situation. If you're unsure when you obtained Suicune and Raikou, feel free to let us know and we'll do our best to assist further.

Hey @Hewie704, That Cynthia fight is definitely one of the tougher Mega Stone battles. A few things that may help: • Bring answers specifically for Togekiss and Milotic. Those two often give players trouble before Mega Garchomp even comes out. • A strong Steel-type such as Scizor or Metagross can help against Togekiss and Roserade. • Bulky Ice coverage can be very valuable against Mega Garchomp. Pokemon such as Mamoswine, Weavile, or even a bulky Water-type carrying Ice Beam may make the final matchup easier. • Entry hazards such as Stealth Rock can help wear down Cynthia's team over the course of the battle. • Setup sweepers can also be effective if you're able to find an opportunity to safely boost. Some players have found success with teams built around Pokémon such as Garchomp, Scizor, Rotom-Wash, Mamoswine, and Volcarona. Could you share the team you've been using and let us know which Pokémon are giving you the most trouble? That may help other players provide more specific suggestions based on what you've already tried. Kind regards, Beacon Community Coordinator

Hi @Autobots, Thank you for your patience. After reviewing the issue internally, it appears this interaction was addressed in the April 20, 2026 update. The changelog specifically notes: As this matches the behavior described in your report, the issue should now be resolved. If you are still able to reproduce the problem on the current game version, please let us know and provide a replay or detailed reproduction steps so we can investigate further. Otherwise, I will mark this report as resolved. Cheers, Beacon

Hey @Adm1ral777, That's great to hear! I'm glad the workaround resolved the issue and your Happiny was finally able to evolve. Thank you for your patience while we worked through the troubleshooting steps. Since the issue has been resolved, I'll go ahead and mark this topic as solved and move it to the appropriate section. Enjoy your new Chansey, and have a great time in PRO! Cheers, Beacon

Hey @Xfallen04, Thank you for the report. Could you please let us know which version of the PRO client you downloaded (Windows 64-bit, Windows ARM, etc.)? Additionally, could you provide screenshots of your in-game graphics settings (Settings > Options)? This would help us see if there are any settings that may be contributing to the FPS drops or GPU usage spikes. A few additional details that may help: Are the FPS drops occurring everywhere or only in certain maps/areas? Does the issue happen immediately after launching the game, or only after playing for some time? Are you using fullscreen, borderless, or windowed mode? Have you noticed whether the GPU usage spikes only while PRO is running? Once we have the client version and screenshots of your graphics settings, we can investigate further. Cheers, Beacon

Hey @Adm1ral777, Thank you for the update. Could you please try lowering Happiny's happiness and then raising it back up before attempting to use another Mysterious Candy? Sometimes the friendship value may not update correctly for evolution checks until it changes again. After lowering and re-maxing the happiness, ensure that: Happiny is holding an Oval Stone It is daytime in-game You use a Mysterious Candy on the Happiny Please let us know whether this resolves the issue. Cheers, Beacon

Hey @Simodelmaz, Thank you for the report. Based on your description, it sounds like you have already completed the Mt. Pyre portion of the Hoenn storyline and obtained the Blue Orb, but the entrance to the Team Magma Hideout in Jagged Pass is not opening as expected. Before we investigate further, could you please provide: A screenshot of your current location in Jagged Pass where the entrance should appear. A screenshot of your quest log (if available). Confirmation that you completed the dialogue at the top of Mt. Pyre with Jackson, Maxie, Archie, and the elders. Confirmation whether you have already entered either the Team Aqua Hideout or Team Magma Hideout on this character. You may also wish to compare your progress with the Hoenn walkthrough below to ensure no story step was missed: Complete Hoenn Walkthrough According to the walkthrough, after the Mt. Pyre event and speaking with the elder, the next step should be to travel to Jagged Pass and enter the Team Magma Hideout. Once we have the requested screenshots and information, we'll be able to determine whether a story trigger was missed or if your character may be progression-locked. Cheers, Beacon Community Coordinator

Hey @Adm1ral777, Thank you for the additional information. Since your Happiny is Level 100, holding an Oval Stone, has sufficient happiness, and you have confirmed that it is currently daytime in-game, it appears that using a Mysterious Candy is not triggering the evolution as expected. Could you please try battling any wild Pokémon during the daytime while keeping the Oval Stone equipped? After the battle ends, check whether the evolution is triggered. If the evolution still does not occur after a battle, please let us know and provide a screenshot of the Happiny's summary page showing its held item and happiness so we can investigate further. Cheers, Beacon

Hey @Ynosvt, Thank you for the report. If the client is getting stuck on "Checking for updates...", please try the following troubleshooting steps: Completely close the client and relaunch it as Administrator. Ensure your internet connection is stable and not being blocked by a firewall, antivirus, VPN, or proxy service. Delete the current client folder and download a fresh copy of the latest client from the official website. Make sure the client is extracted properly before launching it (do not run it directly from inside a compressed archive). Add the PRO client folder to your antivirus/firewall exceptions list and try again. Restart your computer and attempt to launch the client once more. Could you also provide the following information? What operating system are you using (Windows 10, Windows 11, Linux, etc.)? Does the progress bar remain completely frozen, or does it eventually move after some time? Are you receiving any error messages? Have you tried running the client as Administrator? This information will help us investigate the issue further. Looking forward to your response. Beacon Community Coordinator

Hey @Adm1ral777, Thank you for the report. Happiny normally evolves into Chansey when it levels up while holding an Oval Stone during daytime. Since your Happiny is already Level 100, it can no longer gain levels naturally to trigger the evolution. In this situation, you should be able to evolve it by using a Mysterious Candy while it is holding the required Oval Stone and the evolution requirements are met. Mysterious Candy is an item used to evolve a Level 100 Pokémon that meets all of its evolution requirements. These can be purchased from: PvE Coin Shop for 2 PvE Coins PvP Coin Shop for 1 PvP Coin Any Department Store for 5,000 Pokedollars If the evolution still does not occur after using a Mysterious Candy while holding the Oval Stone, please let us know and provide any additional screenshots or details so we can investigate further. Cheers, Beacon

Hello @Awp, Thank you for the report. As the PvP season has already been reset and a significant amount of time has passed since the incident occurred, we are unfortunately unable to investigate the matter further or restore any lost rating. Since there is no further action that can be taken regarding this report, I will be closing this thread. Cheers, Beacon

Hey @Nab, Thank you for reaching out. Based on your description, it is difficult to determine exactly what happened without additional information. Could you please clarify the following: Approximately how many rerolls were performed after obtaining and saving the near-epic IV spread? Were you using standard IV Reroll Tickets through the Double Reroll Service, or were any IV-Locked/other reroll tickets involved? At what point did you notice the IV spread was no longer available to load? Do you have any screenshots or recordings of the reroll session? Please note that Psychic Marina only retains a limited IV history, and older entries may be replaced as additional eligible rerolls are performed. With the above information, we can better determine whether the behavior was expected or if the matter requires further review. Cheers, Beacon Community Coordinator

Hey @Mozambi, Thank you for the additional information. Since you are using a Samsung Galaxy A20S and have confirmed that the client completely freezes and becomes unresponsive, as well as having experienced similar issues before, please try the following troubleshooting steps: 1. Verify Device Requirements Minimum: Android 4.4, 1 GB RAM, 1.0 GHz CPU, OpenGL ES 2.0 Recommended: Android 5.1+, 1.5 GB RAM, 1.2 GHz dual-core CPU, OpenGL ES 2.0+ 2. General Checks Ensure you are using the latest available Android version of the PRO client. Close any unnecessary background applications before launching the game. Make sure your device has sufficient free storage and available RAM. 3. Perform a Clean Reinstallation Go to Settings > Apps > PRO Tap Force Stop Clear both Cache and Data Uninstall the client Reboot your device Download and install the latest version of the client 4. Developer Options Recommendations If Developer Options are enabled on your device, verify the following: Force GPU Rendering = Disabled Force MSAA 4x = Disabled Background Process Limit = Standard Limit Allow Mock Locations = Disabled Simulate Color Space = Disabled As the issue appears to occur most noticeably during PvP battles and causes the client to completely stop responding, please let us know whether these steps improve stability. If the issue persists, any screenshots, recordings, or additional details regarding when the freeze occurs would be greatly appreciated for further investigation. Thank you for your cooperation. Beacon Community Coordinator

Hello @Mozambi, Thank you for the report. Could you please provide some additional information? What Android device are you using? What Android version is installed on your device? Does the game freeze only during PvP battles or in other situations as well? Does the client completely stop responding, or does it eventually recover? Have you experienced similar freezes before? In the meantime, please try performing a clean reinstall of the client and ensure you are using the latest available Android version of PRO. Any screenshots or video recordings of the issue would also be helpful for further investigation. Looking forward to your response.

Hey @Autobots, Thank you for the report. To help verify the issue, could you please provide the replay from the battle where this occurred? A replay would allow us to review the exact sequence of events and determine whether Rage Fist correctly registered the Future Sight damage as a hit for its power increase. If possible, please include any additional details you remember from the battle as well. Thank you for your assistance.

Hey @Linuxbp, Thank you for the report. Since the game is closing randomly without producing terminal errors, this may potentially be related to Linux compatibility, drivers, missing dependencies/libraries, audio-related issues, or corrupted game files. Please try the following troubleshooting steps first: Redownload/re-extract the game client Ensure your system packages and graphics drivers are fully updated Try running the client with audio/music disabled if possible Launch the game from the terminal and monitor for any additional output when the crash occurs Since this appears to be Linux-specific behavior on Devuan, it may need further investigation from the appropriate team if the issue persists after troubleshooting.

Hey @Ultimategod360, There have been some recent reports of increased client instability/crashing from multiple players, and the issue has already been forwarded to the Developers for investigation. That said, you can still try the following troubleshooting steps in the meantime, as they may help reduce crashes or improve stability: • Run the PRO client in Compatibility Mode • Run the client as Administrator • Update your Graphics/Display Drivers • Make sure Windows is fully updated • Add the client as an exception in your Firewall/Antivirus • Close unnecessary background processes to free up RAM usage • Disable overlays such as Discord Overlay, Xbox Game Bar, or GeForce Overlay • Reinstall the latest client version after fully deleting the previous installation files • Try switching from the 64-bit client to the 32-bit/lower version, as this has helped some players reduce crashes • Some players have also reported improved stability while using a wired ethernet connection instead of Wi-Fi • Disabling in-game weather effects has also helped reduce lag/crashes for some users Regarding the audio issue, please also check: • Windows Volume Mixer settings • Your active playback/output device • Any third-party audio software that could interfere with the client For now, since the issue has already been reported internally, we mainly recommend keeping the client updated and monitoring for future announcements or fixes from the Developers. Sorry for the inconvenience, and thank you for your patience.

Hey @Intgmng, Your request has been reviewed and the purchased Togekiss mounts have been reverted for you. Please note for future purchases that items and mounts which are tradable will display the "Tradable" tag in their description. If an item does not have this tag, it means it cannot be traded to other players. Please make sure to double-check item tags before purchasing event items in the future. Since the issue has now been resolved, I will proceed with locking this thread. If you have any other questions or concerns in the future, please feel free to create a new thread. Have a great day and enjoy the rest of the event! Cheers, Beacon