Shinohara

Hi @talorac ! I'm sorry for the inconvenience. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. About your account talorac, i can tell you that you have 84 hours played on the YELLOW / GOLD SERVER and 0 hours played on the Red/Blue. That means that your main server is the GOLD SERVER and that you were a YELLOW PLAYER. I would like like to inform you that since you were a yellow player, you don't need to merge your account in order to be able to play on the gold server. The merge is only for the red/blue players/account. Anyway, if you have another account where you played on the red/blue server, i want to assure you that while merging there is absolutely no way to lose your Pokémon and Item, so no worry. I hope what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @dadouprox ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, when the total amount of Pokémon or Item you have exceed the limit allowed, you will be forced to keep both your accounts by selecting the option "keep both account" while merging. The said action will permanently split your Red and Blue accounts in two different accounts and will make you create a new account/username where your progress will be splitted. Take note that 200 hours are required in order to be able to use the said action. How to merge keeping both the eaccounts: Step 1: Login in your dashboard and click on Merge is required! Step 2: Select the option to Keep both the accounts and choose available username for your new account. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Hyakuren ! I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested, in making money, you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @linkaros ! I'm sorry for the inconvenience. I would like to inform you that i've succesfully deleveled your Snivy to level 98. Could you please check it? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Have a wonderful day !

If you have not reached the limit already, you can simply create another account by registering it from our PRO - REGISTER PAGE Remember that you can have up to four accounts and that you may only have one account per email. Let me know if something is unclear or if you have any further questions. Have a wonderful day !

Hi again @dragongod0117 ! I would like to inform you that the SS Anne serve as a way to obtain the HM Cut through the captain quest. Once you've obtained cut, you can continue with the Kanto's story by challenging the Vermilion City's gym. For further info about the Kanto's story you can check our OFFICIAL KANTO WALKTHROUGH. Let me know if you have any further questions, have a wonderful day !

Hi @lycan25 ! I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @Mushid ! I'm sorry for the inconvenience. It seems like you have already a Rotom-Wash in your team. Is that the one you're looking for? Or is that another one? Looking forward to your reply, have a wonderful day !

Hi @dragongod0117 ! I'm sorry for the inconvenience. Could you please tell me if you have got already the HM Cut or not? Looking forward to your reply, have a wonderful day !

I'm sorry for the inconvenience. Could you please explain accurately what kind of bug did you experience? Looking forward to your reply, have a wonderful day !

Hi @Milan090 ! I'm sorry for the inconvenience. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. However, I can see that you are currently online in the game on your silver account and that you've been able to merge your account and change your password to login. Could you confirm you solved your issue? Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @arifvladek I'm' sorry for the inconvenience. The servers were down due to a Maintenance as we announced on our discord and in-game. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. You can check server status by doing ^up in #bot-commands in our OFFICIAL PRO DISCORD. With that said, will now be locking this thread. Good luck and have a great day!

Hi @MarkOS9 ! I'm sorry for the inconvenience experienced. Unfortunately, it is possible that you have been hitted by a roll back due to the crash of the server. Unfortunately i am unable to refund you of your lost TM as it would be unfair to others that accepted the loss of their progress due to crashing, regardless on our end or theirs. I know that losing part of your progress may be frustrating, and i'm sorry to disappoint you but i hope you can understand why we cannot refund. However, quoting our TMs/HMs & Move Tutors GUIDE you are able to obtain another Rock Smash TM in the following locations: I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @Acontius I'm sorry for the inconvenience. I would like to inform you that we are currently working to find a fix for your issue. Unfortunately, i cannot give you an estimted time for when it will be fixed but i will be sure to contact you by making a post in this thread when everything will be solved. Please, be patient until that moment. I'm sorry for the delay but i hope you can understand. Have a wonderful day !

Hi @Moethchdn ! I'm sorry for the inconvenience. I would like to inform you that this is not a bug but it's just that the time of the lending is not expired yet. In theory, you should receive back your Lucario before the end of tomorrow. Please, wait until that moment and then check and let me know if you have received it back or not. Hope that what said was helpful. Looking forward to your reply. Have a wonderful day !

Hi @NeetishVerma05 ! I'm sorry for the inconvenience. I would like to inform you that your Togepi doesn't require a de-leveling to be able to evolve into Togekiss. Togepi evolves into Togetic when leveled up with 255 of friendship, therefore you can level it up from 99 to 100 making sure that it has 255 of friendsip by using the command /happy 1-6 After that, Togetic evolves into Togekiss when exposed to a Shiny Stone that you can obtain in the following ways: -Quoting our ITEM GUIDE- Also, it may held by some wild Pokémon with 8% chances: #Pokemon Map Area Daytime Rarity MS Level Togepi Love Island Land N Tier 8 No 18-21 Togepi Route 34 Land M/D/N Tier 8 Yes 11-15 Also, in the future, please use the EVOLUTION & DELEVELING REQUEST MEGATHREAD if you would like to request our help for a delevel or trade-evolution. Let me know if something is unclear or if you have not been able to evolve your Togepi. Have a wonderful day !

Hi @wonderfulnash ! As stated above, It seems like we are experiencing technical issues with the login of our dashboard. We are aware of the issue and it has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time for when it will be fixed. Please, be patient until that moment. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @wonderfulnash ! I'm sorry for the inconvenience. It seems like we are experiencing technical issues with the login of our dashboard. We are aware of the issue and it has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time for when it will be fixed. Please, be patient until that moment. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @Rajin001 I'm sorry for the inconvenience you are experiencing. I would like to inform you that your issue has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time as for when this will be fixed, please be patient until that moment. Have a wonderful day !

Hi [uSER=864141]@WHatdesu[/uSER] ! I would like to apologize for the inconvenience and thank you for your report. I have forwarded this issue to the relevant parties that will check it. Unfortunately, i am unable to give you an estimated time for when this will be fixed, however you can stay tuned on our OFFICIAL PRO DISCORD for further announcements about bug-fixes and updates. You can also check the UPDATE LOGS in order to be always updated on the changes we do on the game. Let me know if you have any further questions, have a wonderful day !

Hi @DRON1322 I'm sorry for the inconvenience experienced. Unfortunately, it is possible that you have been hitted by a roll back due to the crash of the server. Unfortunately i am unable to refund you of your loss Pokémon as it would be unfair to others that accepted the loss of their progress due to crashing, regardless on our end or theirs. I know that losing part of your progress may be frustrating, and i'm sorry to disappoint you but i hope you can understand why we cannot refund. However, if you are interested, i'm happy to inform you that from Friday 12 AM to Sunday 11:59 PM GMT, Xmas spawn rate will be changed from 1/1000 to 1/500 therefore you will have even more chances to find a Xmas themed pokemon. Let me know if you have any further questions, have a wonderful day !

Hi @katskye ! I'm sorry for the inconvenience. I would like to inform you that if you've experienced a disconnection/crash or killed Manaphy, you are now able to obtain another chance of catching it by battling and defeating Boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY. You can check the linked thread to see how to reach him. Also, keep in mind that you will be able to catch the XMAS version only for a limited time. Take note that Nikola is slightly stronger than before, so make sure to be prepared before battling him. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @ZeroPortal ! I'm sorry for the inconvenience. Could you please confirm me that after deleting the client and redownloading it, you have tried again to teach your Pokémon the moves both through TM/HM? Take note that the Move Relerner can teach your Pokémon only the moves that the Pokémon learn through level up and not the one you teach through TM and then delete. Looking forward to your reply, have a wonderful day !

Hi @ZeroPortal ! I'm sorry for the inconvenience. I would like to inform you that we are aware of this issue and we are currently working to find a fix. Could you plese try to restart your client and see if those moves have been correctly taught to your Pokémon? If that should not solve the issue, could you please delete/uninstall the client and all the remaining files on your device, temporary files included. After that, download again the latest version of the client from POKEMON REVOLUTION DOWNLOAD and try again to use the move relearner? Take note that, unfortunately, we're not able to refund you of your loss money or TM because this would be unfair towards other players that experienced the same issue and accepted the loss of their money/item. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have been successful in solving your issue. Have a wonderful day !

Hi @batesyb94 ! I'm sorry for the inconvenience experienced. Unfortunately, it is possible that you have been hitted by a roll back due to the crash of the server. Unfortunately i am unable to refund you of your loss Pokémon as it would be unfair to others that accepted the loss of their progress due to crashing, regardless on our end or theirs. I know that losing part of your progress may be frustrating, and i'm sorry to disappoint you but i hope you can understand why we cannot refund. However, if you are interested, i'm happy to inform you that from Friday 12 AM to Sunday 11:59 PM GMT, Xmas spawn rate will be changed from 1/1000 to 1/500 therefore you will have even more chances to find a Xmas themed pokemon. Let me know if you have any further questions, have a wonderful day !