Shinohara

Hi @Leon5510 ! I'm sorry for the inconvenience. I would like to inform you that , unfortunately, we cannot de-level your gyarados because it would be unfair toward the other players that accepted the fact they had to level another Pokémon in order to continue with the quest. If you would like to re-enter the cave and continue the quest, then you have to level another Pokémon keeping in mind that the maximum level usable is 60. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !

Hi @KinhThoai ! I'm sorry for the inconvenience and thank you for your patience. Could you please tell me if you are still experiencing the said error? If yes, could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @Chitz I'm sorry for the inconvenience. I would like to inform you that your Geodude has been successfully recovered an it should be in the last slots of your PC Could you please check that? Unfortunately, if your Geodude had an item we cannot recover the said item as it is impossible for us as it get automatically deleted when you release the pokemon and we cannot confirm the item was there or not. Also, we are unable to gift you a new one as it would be unfair to others that accepteD the loss of their items after the release of a Pokémon. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Turri ! I'm sorry for the inconvenience. As first, i would like to inform you that i'v moved your post out of the thread because it was off topic. However, i can see that you've correctly made the log in the game recently, could you please confirm that your issue has been solved and you can correctly play the game again? Looking forward to your reply, have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @MasterSam ! I'm sorry for the inconvenience. The issue should be now fixed, please try again the following procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER on your smartphone and run it to make sure to delete anything else. Restart your smartphone Download again the game from here PRO DOWNLOAD PAGE Plese, make sure to follow every single step, ccleaner inclused, as it is helpful to solve your issue. Let me know if you have been able to solve your issue or, if you still experience it, what happen when you try to put an higher amount of money. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Kefy ! I'm sorry for the inconvenience. I would like to inform you that your friend has to create a new account and create a thread in the GENERAL COMPLAINT AREA so i will be able assist him to recover his account. As said above, i will be able to help him to recover his account only if he will create the said thread. However, as instruction to follow have been given, i will close this thread. Please, make your friend create an account and then a thread in the said sub-forum, and i will personally assist him with the recover of his account. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @vinitg96 I'm sorry for the inconvenience. Unfortunately, as we do not provide any support for the linux users as of now there is not a method that guarantee you to be able to work from Linux. I'm not sure PlayOnLinux permits you to install/run PRO as it seems like it offers supports only for a limited amount of games. However, i cannot guarantee it works, but you should try to run the game using WINE in order to run Wiondows applications on Linux. Take note that we're still looking for a workaround to this as we understand that we have a small yet significant player base from Linux as well. I understand your concern, but as of now we can't do much. You'll simply have to wait until a potential Linux client is released in the future. However, there is no estimated time for this. Please do note that PRO staff are volunteers and we don't always have the time to look into everything. We also have numerous plans in the future and there are quite a few client concerns right now. Please stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements. I'm sorry to disappoint you but i hope you can understand, have a wonderful day.

Hi @firefly12 I'm sorry for theinconvenience and thank you for your patience. I would like to inform you that I have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our adminsmay be busy. About your wings, you've lost them because you selected the RED SERVER when you are a BLUE PLAYER and so you've lost all the items you were wearing on BLUE SERVER, in this case your wings. However, they will be back after the unmerge. Let me know if you have any further questions in the while you wait to be unmerged. Have a wonderful day !

Hi @talorac ! I'm sorry for the inconvenience. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. About your account talorac, i can tell you that you have 84 hours played on the YELLOW / GOLD SERVER and 0 hours played on the Red/Blue. That means that your main server is the GOLD SERVER and that you were a YELLOW PLAYER. I would like like to inform you that since you were a yellow player, you don't need to merge your account in order to be able to play on the gold server. The merge is only for the red/blue players/account. Anyway, if you have another account where you played on the red/blue server, i want to assure you that while merging there is absolutely no way to lose your Pokémon and Item, so no worry. I hope what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @dadouprox ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, when the total amount of Pokémon or Item you have exceed the limit allowed, you will be forced to keep both your accounts by selecting the option "keep both account" while merging. The said action will permanently split your Red and Blue accounts in two different accounts and will make you create a new account/username where your progress will be splitted. Take note that 200 hours are required in order to be able to use the said action. How to merge keeping both the eaccounts: Step 1: Login in your dashboard and click on Merge is required! Step 2: Select the option to Keep both the accounts and choose available username for your new account. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Hyakuren ! I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested, in making money, you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @linkaros ! I'm sorry for the inconvenience. I would like to inform you that i've succesfully deleveled your Snivy to level 98. Could you please check it? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Have a wonderful day !

If you have not reached the limit already, you can simply create another account by registering it from our PRO - REGISTER PAGE Remember that you can have up to four accounts and that you may only have one account per email. Let me know if something is unclear or if you have any further questions. Have a wonderful day !

Hi again @dragongod0117 ! I would like to inform you that the SS Anne serve as a way to obtain the HM Cut through the captain quest. Once you've obtained cut, you can continue with the Kanto's story by challenging the Vermilion City's gym. For further info about the Kanto's story you can check our OFFICIAL KANTO WALKTHROUGH. Let me know if you have any further questions, have a wonderful day !