Epithet

Hello @ChainGaming. Apologies for the late reply. Your issue has been forwarded to the Devs in hopes of seeing a reversion of the mail. Keep in mind that our Devs are very busy, especially during the holiday season. In the meantime, we ask for your patience and understanding. Happy holidays.

Hello @Rompetechos. Your Graveler has been restored. In the future, please use the restore Pokémon megathread for these kind of issues.

Hello @RafArnaldi. Regrettably, we are not capable of de-evolving your Pokémon with the current tools we have. Since there is nothing we can do, I will be locking this thread now. Happy holidays.

Hello @pikatranier786. Your Thundurus has been restored. In the future, please use the restore Pokémon megathread.

Hello @veerbahadur. Apologies for the late reply. Have you perhaps attempted the Heatran quest? If so, then the Buck NPC will have them. You can reclaim them from him after you've completed the quest. Hopefully this resolves your issue. If you have further questions or another issue, don't hesitate to make another post.

Hello @CitizenPete. Apologies for the late reply. It looks like CitizenJoe mailed the items to a player named Items. This is why you didn't receive the items. Please double-check whom you send the items to, in the future, to avoid this issue again. I have forwarded this to the Devs and hopefully we can revert the mail—so you can get your items back. Keep in mind that our Devs are very busy, especially during the holidays. In the meantime, we ask for your patience and understanding.

Locked as resolved.

Hello @twetty. You can change the form of your Volcanion by speaking with Captain Murphy in Eriyadu Town. Keep in mind you cannot revert the change once it has been made. Hopefully this resolves your issue.

Hello @goldgrant16. Apologies for the late reply. When doing the Heatran quest, Buck will take all your Rare Candy and Master Balls. Buck will return them all, once you have completed the quest. Until then, they will not be given back. Hopefully this resolves your issue. If you have further questions or another issue, don't hesitate to make another post.

Locked as resolved.

Hello @Pedrawr. Apologies for the inconvenience. The issue stems from your antivirus deleting some of the files needed to play the game. Could you try deleting all your PRO files (this includes the ones in the Recycle Bin) and temporarily disabling your antivirus? Afterwards, redownload the game. Hopefully this resolves your issue. If you have further questions or another issue, don't hesitate to make another post.

Hello @Chaosknigth. It looks like Tw1ng traded the Snorlax, in the picture, to @editigre. Hopefully this resolves your issue.

Hello @GuardianAngel. Apologies for the late reply. Greninja can learn Dark Pulse from the TM-tutor in Ecruteak City. Hopefully this resolved your issue.

Hello @lalala93. Apologies for the late reply. I've restored your Charizard, can you check and confirm it? In the future, please make these type of requests in Restore Pokémon Megathread.

Hello @swastik2605. In order to become a Moderator—or any staff member—you must first apply to the position. To know when applications are open, keep an eye on this page. You can see the qualifications for each position in its respective thread. Alternatively, you can find out about staff recruitment in the official PRO Discord server, in the announcement channel. There will be a post there when recruitment is open. Hopefully this resolves your issue.

Hello @Daniel4949. Apologies for the late reply. At this point of the story, Rock Smash is not needed. Assuming that you have defeated the Rustboro City Gym, talked with the devon worker just outside the gym, retrieved the Devon Goods from Team Magma/Aqua in Rusturf Tunnel, and saved Peeko, you should make your way to the southern section of Route 104 and enter the house there. Inside, the NPC will offer to take you to Dewford Town for small fee. Before leaving, make sure you have the letter given by Mr. Stone inside the Devon Corp building in Rustboro City. If you find yourself struggling with the Hoenn story again, read this post for a complete walkthrough. Hopefully this resolves your issue.

Glad to see your issue was resolved. I will now lock this thread.

Hello @pureheart2803. It looks like you traded your Calm Sap Sipper Azumarill to a user named spo0kycow. Hopefully this resolves your issue.

Hello @Marksman1303. Apologies for the late response. I have notified the proper parties. Hopefully this will be fixed soon. Thank you for your patience. If you have any other issue, feel free to make another post.

Hello @riphh312. Apologies for the late reply. The user you borrowed those Pokémon from is @boboiboysefat. Hopefully this resolves your issue.

Hello @Takanumi7. Apologies for the inconvenience and the late reply. I'm glad your issue has been resolved. I will now lock this thread. If you have any other issue, feel free to make another post.

Hello @Kaiserf11and welcome back to PRO. We aren't offering account resets anymore, but you can create a new account, and start fresh on that one. Keep in mind that you are allowed up to 4 accounts. Alternatively, you can login on the opposing server, Silver in your case, and have a fresh start there too. You should use a different email to register an account. Afterwards, you can change it to your existing email on the PRO dashboard. To do that, simply login, click "My Account", then click "Email", and insert your desired email. Hopefully this answers your questions.

Hello @IamkelLy, apologies for the inconvenience. Have you perhaps attempted the Pinkan Island quest or the Heatran quest? The Pinkan Island quest will take all your Pokéballs and the Heatran quest will take your Master Balls until you finish the quests. After finishing the quests, you can reclaim them from the same NPC that took them. The Pokémon Ranger for the Pinkan Island quest and Buck for the Heatran quest. Hopefully this resolves your issue. If not, please let me know.

Hello @Ankh3r. A Pokémon in your PC with a lock signals that it is "region locked", meaning you have not reached the region it is from. To unlock it, you must reach the region it was caught in. Doing so will allow you to take it out of your PC and use it. Hopefully this answers your question.

Hello @GhostWit. Apologies for the late reply. It looks like you used your free transfer on the 10th of November. As you might assume, this means you will be able to transfer again for free on the 10th of December. Hopefully this answers your question.