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Hello @Expander. Apologies for the late reply. First off, thank you for reporting. I have forwarded the issue to the responsible parties. Hopefully we can get a fix soon. In the meantime, we ask for your patience and understanding.

Hello @Blastborrus. Apologies for the late reply. In order to use Waterfall outside of battle, you must have the 8th Sinnoh badge. You must also have the Waterfall HM in your inventory. You can find Waterfall in Cave of Origin, Hoenn or in Sinnoh Safari Zone Area 4, Sinnoh.

Hello @Baesil. Apologies for the late reply. Can you tell me whether you have the Mega Bracelet or not? In order to receive any Mega Stone, you must have the Mega Bracelet beforehand. Here is a guide for the Mega Bracelet and some Mega Stones. If you have further questions or concerns, don't hesitate to ask.

Great to hear that. Now that your issue has been resolved, I will lock this thread. If you have more questions or concerns, don't hesitate to make another thread.

Hello @Skuukzky. Apologies for the late reply and thank you for reporting this. I consulted with our Artists and here is an explanation: Fixing this would be an extremely large amount of work for a seemingly harmless "bug". Every affected hairstyle would have to be fixed for every piece of affected headgear. So, unfortunately, this will not be changed any time soon. My apologies for not being able to assist you further. If you have any more questions or concerns, please let me know.

Could you try resetting your password from this link. Even if you think it is correct, this may solve your issue. Keep in mind that your password should only contain letters and numbers. Any special characters may cause problems when trying to log in.

Hello @Matzu2155. Apologies for the inconvenience. Could you tell me what it says when you try to log in? Additionally, please refrain from spamming threads. If you want staff to see it, bump it every 24 hours.

Glad to see your issue was resolved. I will now close this thread. If you have more questions or concerns, don't hesitate to make another thread.

Hello @Montal2727. It appears you released your Mew. I have restored it. In the future, please make these kind of requests in the restore Pokémon megathread.

Hello @StevenBelievin. Apologies for the inconvenience. Clefable is able to learn Charm from the Pre-evolution move tutor inside any Daycare. In Generation 7, Clefable is able to learn Confide via TM; however, there is currently no Confide TM in PRO. So, you cannot teach Confide to your Clefable.

Hello @lusmeister. Apologies for the inconvenience. Upon answering “no” to Brock’s request, he will disappear for 7 days. He will reappear when that time is done; then, you can accept his request. If at any point you are struggling with the quest and it’s subsequent mini-quests, check out this guide. If you have more questions or concerns, let me know.

Hello @fearoulis. Apologies for the inconvenience. We do not provide deleveling anymore, since the addition of the Mysterious Candy. This item will evolve any level 100 Pokémon that meets its evolutionary requirements. For Mudkip, that would be reaching level 16 and then 36. Since it has reached that requirement, you will just have to use the candy on it. As for the Rare Candy, unfortunately we cannot restore it. This would be unfair to previous requests to restore Rare Candy that were denied. Hopefully you can understand.

Glad to hear that. Since your issue has been resolved, I will lock this thread. If you have further questions or another issue, don't hesitate to make another thread.

Hello and welcome back. It's great to have you. Update Logs. So you can catch up on what you missed. I hope you enjoy the game and all it's new additions.

It may be your default antivirus on your laptop that's deleting it. Take a look at the picture below.

Hello @DocLeo. Apologies for the inconvenience. The issue stems from your antivirus deleting some files needed to play the game. Can you try to delete all your PRO files(including the ones in the Recycle Bin), temporarily disable your antivirus, and redownload the game?

Hello @MrNosidda. Welcome to PRO; we're glad to have you. We have a pretty large player base. About 13,000 active players. I would say it's newbie friendly if you have prior experience with Pokémon, but can be hard if this is your first Pokémon game. However, there are numerous resources that can help even the most unexperienced trainers. PRO Wiki - You can find all sorts of information about the game here. Forum Guides - Here you can find even more game guides about every aspect of the game. If you ever need any sort of help, you can head over to the Resolution Center. Players and Staff alike will assist you there. Make sure to familiarize yourself with the Game Rules to avoid any problems in the future. You will meet hundreds of people while playing the game via the in-game chats or the official PRO Discord server. You can join a guild by finding and applying for one here. Hopefully I addressed all your concerns, if you have more, let me know. Once again, we're glad to have you.

Resolved in-game. Locked.

Hello @NinetailFox3112. Welcome to PRO; we're glad to have you. Here are some helpful links: Game Rules - You should familiarize yourself with all the game rules, so you avoid any problems in the future. PRO Wiki - Game Wiki with countless information that will surely help you throughout the game. General Support - The go-to hub for staff support. Guilds - Here you can find dozens of guilds to join. Find one that suits you best and enjoy the game alongside other players. Official PRO Discord server - Here you can interact with the community and receive all the game announcements. Once again, we are glad to have you and we hope you enjoy the game.

Hello @ByTrippy. Apologies for the inconvenience. The developers are aware of this bug, but there is no fix for it just yet. For the moment, you will have to level up your Ralts again if you wish to evolve it.

Hello @Zetlin. Apologies for the delay. There is nothing we can do to help you at the moment. You will have to wait until it is fixed and there is no workaround for it. The problem is not a simple fix that can be done quickly. I've consulted with our developers and they say it is not an easy fix. But when the problem is fixed, you will be able to use Meowstic-F as intended. We deny gender swap requests for a multitude of reasons, aside from the fact that we cannot do it. Making an exception right now would be extremely unfair to previous players who were denied. Once again, I'm sorry that we cannot assist you further, but please try to understand.

Hello @AmazingKeanu. I have restored your Tangela. In the future, please use the restore Pokémon megathread for these kind of requests.

I completely understand your frustrations, but it is already planned to be fixed. It is a complicated issue to fix and will take some time. Unfortunately, we cannot swap genders of Pokémon. We have previously denied these kind of requests, so it would be unfair to those players to do this for you now. Please try to understand.

Hello @PreHaxx. Apologies for the late reply. As stated before, there are no registered purchases on the PvP or PvE shops from the account Prehaxx. Furthermore, Male Glasses 4 are not available in the PvP shop. Are you sure this is the item you purchased and shop you purchased it from?

Hello @linkaros. Apologies for the delay. It would be very helpful if you could send a picture of what the egg move tutor shows you.