Astraea

Hi there, I'm extremely sorry for the inconveniences this jam has caused you, but from how I'm understanding your explanation, this appears to be some sort of hardware issue on your side. I would highly recommend trying to troubleshoot why your device doesn't respond to your taps, or perhaps bringing it to a repair store. Regardless of which side is at fault of the disconnect (be it the user or the server itself crashing), unfortunately we do not provide any refunds of any sort due to a disconnection. I'm extremely sorry, but as there is nothing I can do to further your case, I'll now lock this topic. I'm sorry I couldn't be more of help to you. Kind Regards, Astraea. - Locked -

Hi everyone, It appears when you posted, the server was indeed down and has since been rebooted. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

As the bug has since been patched and fixed in-game, I'll now lock this thread and I wish you a great rest of your week. - Locked -

Welcome back to PRO!

It is indeed never too late! Nice to meet you and glad to see you around the forums!

Hi there, Have you already defeated Deoxys? If so, you'll need to find Rayquaza in order to go back to Earth. He should be in one of the caves where you need to use Flash. When you interact with him, you'll be taken back to Earth. If this isn't the case, could you be a bit more specific as what is happening in regards to the bug? Does Deoxys not appear for you, period? He should be in this location: Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

Solved in-game, will be locking this thread now. - Solved -

Hi there, I'm extremely sorry for the inconveniences caused by the glitch; the bag glitch is a known issue, but there is a following workaround (as you may know): We can speculate on the complexity of the glitch, but it is ultimately not up to us; things may be a bit more complicated than we know it. Please be patient for us, and thanks for reporting anyway! If you find any other bugs, feel free to report it to us! Kind Regards, Astraea.

Locking this thread as it appears you've been able to solve the issue. Have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, Assuming you've tried Jilan and Voldis4's workarounds, your ISP may be blocking PRO. Recently, players with Comcast appear to be having connectivity issues and being stuck in a loading map screen. If this is your provider, you may need to use a VPN in order to play. If you're unsure, try the following: Kind Regards, Astraea.

Hi everyone, This bug is known and will be fixed soon. If you wish to not be PM'd during this bug, use the command '/pmoff' and you shouldn't receive any. Sorry for the inconveniences caused, and I wish you all a great rest of your week. Kind Regards, Astraea.

Hi there, Are you sure you're clicking yes on the dialogue box that appears after the Haunter has been traded back to you? If you do not click Yes, the Haunter will not evolve. If this is not the case, could you be a bit more descriptive? Is the box not appearing for you at all? Do you play on an Android or PC? More information will better help me assist you. Kind Regards, Astraea.

Hi there, I've split off your post from the original topic as I'm not quite sure if you're experiencing the same problem as the previous OP. Does the game not start up at all, and you get an error that looks like this?: If so, please try the following: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

As your issue has been solved, I'll now lock this topic; I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

As your question has been answered, I'll now lock this topic. Thank you for your swift response SViper! Kind Regards, Astraea. - Locked -

Hi there, It appears you've already completed the S.S. Anne quest; since your issue has been resolved, I'll now lock this topic and I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Locking this thread as solved; enjoy the rest of your week! - Locked -

- Moved to Proper Subforum -

Welcome!

Welcome!