Astraea

Welcome!

Welcome!

Welcome!

Hi there, I've looked over your error log and it appears that your graphics card driver has crashed. First, please go ahead and make sure that your graphics card driver is up to date. It appears you're running an AMD Graphics Card, therefore, you can try to use the AMD Autodetect Tool to get it running the latest version. If it crashes upon update, I'd highly suggest trying to do a clean install next. You can also try to make an exception in your antivirus for PRO if this does not work for you. Let me know how these solutions work for you. Kind Regards, Astraea.

Hi there, The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Kind Regards, Astraea.

Correct. Do you have any other questions I can help you with? Kind Regards, Astraea.

Hi there, Don't worry; your Pokeballs are safe! It appears you've recently invoked the Heatran quest; you'll need to talk to Buck once you've completed the quest in order to have them returned to you. Let me know if you have any other questions or concerns that I can assist you with. Kind Regards, Astraea.

Hi there, After you've defeated the 8th gym of Johto you can freely use your Kanto-caught Pokemon. I hope this answers your question! Kind Regards, Astraea.

Hi Troyjam, If you do not know why you have been banned, please look at the reason on your PRO Dashboard. You are free to make an appeal for it in Discipline Appeals, however, this is not the place; please observe our following General Support rule: With that said, I'll now lock this topic. Have a great rest of your week. Kind Regards, Astraea. - Locked -

Hi everyone, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. As already shared above, please take a look at the PRO Black Screen/Mono Workaround; yes, you will need to disable your antivirus, but it is only for a few steps and shouldn't pose any issue. Turning off your antivirus in the steps listed below is necessary to get your game running: However, as you can see from the above steps, after you've made an exception in your antivirus for PRO, you can turn your antivirus back on immediately. At the moment, this is the current known workaround; if any of you find other workarounds, feel free to let me know so we can share this information with others who are experiencing the same issue. Kind Regards, Astraea.

Hi there, We currently don't have a set schedule for cleaning inactive accounts, however, we've recently done a clean-up of accounts that were registered, but never logged into. This is to help free up names for newer players and to also clear up the database. If you're curious whenever we do account clean-ups, feel free to keep an eye out on the Downloads & Update Logs. Hope you have a great rest of your week! Kind Regards, Astraea.

Great! I'll now lock this thread as your issue has been solved; I wish you a great rest of your week! - Locked -

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, There is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Maintenance has since been over, however. In the future, please stay patient with us and refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Hi there, There is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Please stay patient with us, and in the future, please refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Hi there, As mentioned by SViper, there is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Please stay patient with us, and in the future, please refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Welcome!~

Welcome!

Welcome!

Hi Hibik, I'm extremely sorry for the inconvenience and I understand this can be frustrating, however, we cannot do any boss cooldowns or refunds, as stated in the Issue Guide: A crash is always unexpected; if we are about to do a maintenance, you'll receive a warning. But in the case of random crashes, it is impossible for us to warn simply because we can't predict them. Once again, I'm sorry for the trouble, but as I cannot do anything to further your case, I'll now lock this topic and hope you have a good rest of your day. Kind Regards, Astraea. - Locked -

Hi there, As hahahaka said, an NPC will give you the TM Rock Smash in Mauville City House 2: Let me know if you have any further issues! Kind Regards, Astraea.

Hi MarwanHany13, Glad to hear your issue was solved! For future reference, usually connection errors like this happen due to your internet stability. If this problem occurs again, try the following: I'll keep this thread open just in case you have this issue therefore we can help troubleshoot your issue. Kind Regards, Astraea.

Glad to hear your issue is solved! I'll now lock this topic and I wish you a good rest of your week. - Locked -

Glad to hear your issue was solved, and thank you Sempra for the assist! I'll now lock this topic; both of you have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, According to your variables, you've already found one of the dogs previously. Therefore, you should only need to find the last two to progress onward. As hahahaka has mentioned, have you gone to the exact locations as listed in the Legendary Megathread? If so, could you take a screenshot where the dog should be and post them here? It'd greatly help us assist you in figuring out your issue. For reference, I'll link the locations that the dogs should be at here, as listed in the Legendary Megathread: Looking forward to your answer! Kind Regards, Astraea.