Shinohara

Hi @Algerie31 I'm sorry for the inconvenience. Could you please tell me if when you talk to the guard to get out you get stuck in the "map loading" screen or if that is another issue? Looking forward to your reply, have a wonderful day!

Hi @WesleySnipes I'm sorry for the inconvenience. I would like to inform you that your Sneasel has now been deleveled, could you please check that adn try to evolve your Pokémon again? Unfortunately we are not able to give you a new Rare Candy as it would be unfair to the others that accepted the loss of their progress due to a bug and it would be unfair if we would refund you of your rare candy and not them of their progress. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @reynanm741 I'm sorry for the inconvenience. Could you please tell me which is the issue that you experience when you try to log in the account? Is that the "invalid username-password"? Looking forward to your reply, have a wonderful day!

Hi @shunsou I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Hayoungie I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @titochu I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @AshKetchumVidra I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and i would like to inform you that this is a common issue experienced after the merge. To solve this issue, please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : However, do please do note that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. For now, just change your password as suggested above, but please stay tuned in #announcements of our Official PRO Discord for further announcements and to be notified for when the issue will be solved. Once again, we apologize for the inconvenience. Have a wonderful day !

Hi @Lumosmaxima10 I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Waleed1301 I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities that are not yet coded or correctly coded in the game and it is possible that Destiny Bond might have some issue. However, i'm happy to inform you that our developer are currently working on a complete PVP Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. Our developer has said that it might need 2 months, but we cannot guarantee that as it might need a bit more to complete it. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Mattsw I'm sorry for the inconvenience. Just to make sure to understand the issue, the "ready" window was saying that the enemy just had 3 Pokémon alive, but when the battle started the Pokémon alive were 6? If that's it, then it most likely is a visual bug and i'll forward it to the relevant parties that will look into that. Unfortunately, there is not any estimated time as for when that will be fixed, however our Developers are currently working on a complete PVP-Rework that should be finished in the next few months (2 months was the eta given) and that should, in theory, solve most of the PVP issues. Looking forward to your reply, have a wonderful day! Lookin

Hi @Mavitroz581 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @darkstylzor I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Majou I'm sorry for the inconvenience. I would like to inform you that your Shellder has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Unfortunately, if said pokemon were holding an item, we are unable to recover the said item. I'm sorry. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @luv4eevee I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @zombieelephants I'm sorry for the inconvenience. I would like to inform you that Trace is not correctly coded as it doesn't copy the ability upon switch in after a K.O.. Could you please tell me if that's your case? If not, can you tell me what are you trying to copy using it? Looking forward to your reply, have a wonderful day!

Hi @furioust I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

As our Spawn Editor is the most qualified to reply to spawns complaints, he will reply to the thread as soon as possible. In the while, please keep this discussion civil, any rule breaking comments will be deleted and you will be punished accordingly. ー Shinohara

Hi @Redg I'm sorry for the inconvenience. Could you please clarify if you were able to encounter Pokémon while you were still inside the bug catching area or if you could not encounter any of them? Looking forward to your reply, have a wonderful day!

Hi @mixit11 I'm sorry for the inconvenience. I would like to inform you that i'v forwarded the issue to our Developers that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however I will personally update you as soon as i will have any further information about that. Please, be patient in the while. Have a wonderful day !

Hi @Thumbboi I'm sorry for the inconvenience. I would like to inform you that there was indeed an issue on our end. However, our Developers should have fixed it and you should now be able to correctly make a donation. Please, let me know if your issue has been solved and if you have any further questions. Have a wonderful day !

Hi @DeadlyEagle I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @skunk1 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @espurjones I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @alfoerra I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @FlareV I'm sorry for the inconvenience. I would like to inform you that the issue should have now been fixed. Could you please check that and tell me if you are able to correctly make a donation? Looking forward to your reply, have a wonderful day!