Epithet

The only quest that takes away Master Balls and Rare Candy is Buck from the Heatran quest. Our database shows the Buck has your Master Balls and Rare Candy. So, are you completely positive that you have not started the quest?

Hello @PlNK. As Norex mentioned, you can transfer servers for free every 30 days from the Dashboard. Every subsequent transfer within the 30 day cooldown will cost 100 coins. Furthermore, you can simply logout of Gold and login to Silver and have an account there. Hopefully this answers your question.

Hello @skunk1. Apologies for the late reply. Before giving your Pokémon, you are asked to confirm the trade. Please be more careful in the future. Unfortunately, this is not within our power to reverse. Hopefully you can understand.

You're welcome. Locked as resolved.

Hello @Quinmichael2. Glalie does not evolve. In order to get a Froslass, you must use a Dawn Stone on a female Snorunt. Hopefully this clears things up for you.

You're welcome. Locked as resolved.

Hello @dimitrisarv. Apologies for the inconvenience. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues. Furthermore, without a time frame, there is no way for us to confirm when it happened.

Locked as resolved.

Hello @antonchoy. Apologies for the late reply. Upon completing the Pinkan Island quest, did you speak with the Ranger that took all your Pokeballs?

Hello @Limit. Apologies for the late reply. First off, I would like to thank you for reporting this. It has since been fixed. Have a nice day.

Hello @thuddz. Apologies for the inconvenience. Unfortunately, we cannot reset your cooldown. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @amanprasad1335. My apologies for the inconvenience. Unfortunately, we cannot reset your cooldown. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @mariorguezzand @hieuabb1234. My apologies for the inconvenience. The servers are currently unstable due to a problem with our server providers. It is not something that we control. However, the developers are looking for a new proxy server in order to make the servers more stable. In the meantime, we ask for your patience. Furthermore, we do not recommend to do any PvP, Bosses, or anything important that could be lost to a proxy server crash.

Hello @Brutalace. Apologies for the late reply. To respawn your Genesect for another attempt at catching it, you will need to defeat Nikola. There is no other way. We cannot reset this for you. This is because there was an announcement stating that you should not do anything important while the server is having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @Nadhimsvr. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not fight any bosses while the servers are having issues.

Hello @amanprasad1335. Apologies for the late reply. Unfortunately, we will have to deny your request. This is because there was an announcement explicitly stating that you should not do bosses while the server is having problems.

Hello @Rccrusher. Apologies for the late reply. Unfortunately, we cannot refund your losses. This is because there was an announcement explicitly stating to not do anything important while the servers are having issues.

Hello @Hekkks. Unfortunately, de-evolution is something that is not within our power to do. Have a nice day.

Again, we cannot reset your Battle Tower progress or cooldown. It is a very unfortunate situation, but we cannot assist you further. Please try to understand.

Hello @SHOPUK. Apologies for the late reply. We completely understand your frustrations regarding the crashes. However, it is not an issue on our part, but rather, on our server provider's part. As for the bosses, we are resetting boss cooldowns for players that were disconnected during a proxy server crash and then could not rechallenge the boss. This is only if sufficient evidence is shown.

Hello @CoggTV. Account resets are still not a service we provide on request. It is only done in certain circumstances and when all other options have already been exhausted. Hopefully this helps you. If you have further questions or another issue, please let me know.

Resolved in-game. Locked.

Hello @Tronn001. Apologies for the late reply. Could you tell me an approximate time of when the proxy crashes happened? Please use GMT-0, as that is the time zone used by the server. Furthermore, can you show that the boss says it is on cooldown?

Hello @Nintendoboy96. Apologies for the inconvenience. To begin with, are you sure this is the account you are talking about? It has no progress on the Blue server. But rather, it has progress on the Red server.